The Best Customer Care Service You Can Render

Excellent customer care service is as essential to any hotel business, especially for the best hotel booking website as the quality of facilities the hotel provides to its customers. This means, the quality of luxury facilities in a hotel is as important as the customer relationships of the staff that manage such facilities. Many hotel businesses with great architectural masterpiece, exotic location, excellent cuisines and facilities have been crippled because the staffs lack proper customer care relations and etiquette. What then are the customer care services you can render to endear your hotel to customers?

i. Online customer care service:  This service entails having a professionally trained staff who attends to customers’ queries and complaints. This customer care executive or officer must know how to relate with people, and must also know how to calm customers that become irate and discontented with a particular service. You do not get to be the best hotel booking website without having great online customer care services. A well-trained customer care officer must know how to handle issues with difficult customers without allowing it to get out of hand or necessarily get to the hearing of the management.

ii. Have a porter:  A particular hotel customer in the US wrote a very negative review about the services of a hotel and distributed this online. This negative review sparked interest in the social media and affected the image and business of the affected hotel. What actually happened? According to the complainant, he had arrived at the said hotel and struggled with his luggage in the hotel lobby while the hotel staffs looked on or continued with their games. He said this same thing happened when he checked out, he struggled with ferrying his luggage to the car in the parking space and no staff bothered to give him a helping hand or even looked his way. This infuriated him and he swore never to use the hotel again and also wrote a bad review of what he experienced. Do you want this bad publicity to happen to your hotel business? Then train your staffs to have courtesy, and have a paid porter to handle luggage carriage to customer rooms and to their cars on departure.

(Related: 5 Hotels In Nigeria That Will Charm Your Socks Off)

iii. Have a valet: Imagine arriving at a hotel and driving around in circles because you see no appropriate place to park your car – simply because a valet is absent. A valet is someone employed at hotels, restaurants, and hotels to help customers park their cars properly on arrival, and to also bring the car around to the entrance for them at departure. Customers value this service a lot, and you see their appreciation when they tip a valet with a dollar or two.

iv. Have room service: This helps with making the hotel beds, and helping customers with services like laundry, food and drinks, and other special errands that only hotel staff can do. This person must be courteous, intelligent, and capable of proper decorum with customers so as not to offend their sensibilities.

When you are able to provide these customers care services through a well trained and courteous or dedicated staff, you will find customers using your hotel often and often and also referring it to other potential customers within and outside the state.