How Hotel Customer Care Should Treat You
Everyone wants to be treated with respect and maybe adoration, if they can help it - hotel guests, more so. Considering the fact that a hotel is essentially a place people pay money to enjoy luxury and comfort to the extent that they can afford it, it would be kind of ironic to have a guest get a poor treatment from a hotel staff, right?
Well, every now and then you get to hear or read a bad review from a customer after having had a bad experience at a hotel. Lets you know that there are still a couple of hotel staffers out there who haven't got the whole customer care gist down to pat.
Here are a couple of pointers to let you know if your hotel customer care really cares about you:
You are given a warm welcome. Well, if hotel staffers can't be courteous, I don't know who should even try to be. People are literally paying money to get a bit of comfort away from home (some may even be counting on getting way more than they get at home, by the way) and the last thing they want to see is a hotel staff that treats them like a chore. The customer care should ensure that your check-in is stress free and smooth.
They ensure your room is clean. Nobody lodges into a hotel room to worry about their room being organised. The customer care should ensure that the cleaners come in at appointed times (which they should already inform you of) to clean and organize your room to keep it comfortable for you.
They inform you about additional offers you could take advantage of. Say you've stayed a few days at the hotel and, while you're about to checkout, learn of an offer that says all guests who stay over two nights can partake in a buffet dinner at the hall every night. Or that you could have used the pool without any extra payments. How would you feel about such? You definitely won't be nominating the hotel customer care for Customer Care of The Year Award, that's how.
They attend to you promptly. You shouldn't get to be treated to snarky responses and remarks when you call the customer care from your room to notify them about an issue or when you call to make an inquiry. They should answer courteously and respond promptly to your queries.
