Overview Of Hainan Airlines
Hainan Airlines is one of the biggest airlines in China. It has the fourth-largest fleet in the country, as well as being the largest privately owned air transport company in China. It is located in Haikou, Hainan, China. The airline operates both scheduled domestic and international flights to over 500 destinations from Hainan, including charter operations. Hainan Airline has its main hubs in Beijing Capital International Airport and Haikou Melian International Airport, and a secondary hub in Xi?an Xianyang International Airport. Skytrax rates Hainan Airlines as a five-star airline, along with eight other airlines.
Alliances With Hainan Airlines
Hainan airlines has codeshare agreements with other major airlines including Air Berlin, Alaska Airlines, American Airlines, Brussels Airlines, Etihad Airways, Hong Kong Airlines, Korean Air, and Uni Air.
Classes Of Flights On Hainan Airlines
Business Class
The business class offers passengers a comfortable in-flight experience. The cabin features flexible 180 degree lie-flat seats that are fitted with USB ports. Delicious cuisines of many countries and exquisite drinks are also served onboard. Passengers have exclusive access to the various in-flight entertainment system including movies, music, and games. VIP passengers travelling on the business class aboard flights to and from Europe, North America and some Asian Pacific destinations are provided with chauffeur services.
Economy Class
The economy class offers a variety of modern cabin accessories and hospitality. It features spacious and comfortable seating space with enough space between each seats, special meals, and comfort-enhancing appliances like soft blankets and waist pillows.
Routes Operated By Hainan Airlines
Domestically, Hainan Airlines flies to locations in seven cities across China, and scheduled international flights to over 20 countries in Asia, Europe, and North America. Below are some of the most popular destinations.
| City |
Province/Region/State |
Country |
Airport |
| Abu Dhabi |
Emirate of Abu Dhabi |
United Arab Emirates |
Abu Dhabi International Airport |
| Auckland |
Auckland Region |
New Zealand |
Auckland Airport |
| Bangkok |
Central Thailand |
Thailand |
Suvarnabhumi International Airport |
| Beijing |
Beijing |
China |
Beijing Capital International Airport |
| Berlin |
? |
Germany |
Berlin Tegel International Airport |
| Birmingham |
England |
United Kingdom |
Birmingham Airport?[charter] |
| Boston |
Massachusetts |
United States |
Boston Logan International Airport |
| Brisbane |
Queensland |
Australia |
Brisbane Airport |
| Brussels |
Brussels-Capital Region |
Belgium |
Brussels Airport |
| Cairo |
? |
Egypt |
Cairo International Airport |
| Chicago |
Illinois |
United States |
Chicago O'Hare International Airport |
| Dubai |
Emirate of Dubai |
United Arab Emirates |
Dubai International Airport |
| Guangzhou |
Guangdong |
China |
Guangzhou Baiyun International Airport |
| Haikou |
Hainan |
China |
Haikou Meilan International Airport |
| Hong Kong |
? |
Hong Kong |
Hong Kong International Airport |
| Istanbul |
Marmara Region |
Turkey |
Istanbul Atat?rk International Airport |
| Khartoum |
? |
Sudan |
Khartoum International Airport |
|
Las Vegas |
Nevada |
United States |
McCarran International Airport |
| Los Angeles |
California |
United States |
Los Angeles International Airport |
| Luanda |
? |
Angola |
Quatro de Fevereiro Airport |
| Manchester |
North West England |
United Kingdom |
Manchester Airport |
| Melbourne |
Victoria |
Australia |
Melbourne Airport |
| Moscow |
Central Federal District |
Russia |
Sheremetyevo International Airport |
| New York City |
New York |
United States |
John F. Kennedy International Airport |
| Rome |
Lazio |
Italy |
Leonardo da Vinci?Fiumicino International Airport |
| San Jose |
California |
United States |
San Jose International Airport |
| Seoul |
Seoul National Capital Area |
South Korea |
Incheon International Airport |
| Shanghai |
Shanghai |
China |
Shanghai Hongqiao International Airport |
| Shanghai |
Shanghai |
China |
Shanghai Pudong International Airport |
| Seattle |
Washington |
United States |
Seattle-Tacoma International Airport |
| Sydney |
New South Wales |
Australia |
Sydney Kingsford-Smith International Airport |
| Tokyo |
Kant? Region |
Japan |
Narita International Airport |
| Z?rich |
? |
Switzerland |
Z?rich Airport |
Hainan Airline Fleet
Hainan Airline?s fleet currently contains over 170 aircraft Airbus, Boeing and COMAC models. At the moment, the airline fleet contains the following aircraft:
| Aircraft |
In Fleet |
|
|
| Airbus A330-200 |
9 |
|
| Airbus A330-300 |
13 |
|
| Boeing 737-700 |
4 |
|
| 1 |
|
| Boeing 737-800 |
128 |
|
| Boeing 767-300ER |
3 |
|
| Boeing 787-8 |
10 |
|
| Boeing 787-9 |
11 |
|
| 2 |
|
| Total |
178 |
|
Travel Packages Offered By Hainan Airlines
The Fortune Wings Club
This is the frequent flyer program designed for Hainan Airlines and its associated airlines including Grand China Air, Lucky Air, Tianjin Airlines, Hong Kong Airlines, Capital Airlines Fuzhou Airlines and Yangtze River Airlines. Passengers above the age of 2 are eligible to join the club for free and earn and redeem miles.
Elite membership cards are also available for members of the club. Card categories include platinum card, gold card, and silver card. To be eligible for silver cards, members must have earned at least 30 points, while the gold and platinum cards require 50,000 points and 100, 000 points respectively.
Hainan Airlines Corporate Client Program
The program is designed for corporate organizations so that they can have access to the corporate airlines. The program features discounts on flight prices, last minute refunds, and so on. The clients can enjoy a luxurious experience in the business class cabin, as well as corporate oriented benefits.
Special Services Offered By Hainan Airlines
Hainan Airlines Lounge
They feature resting areas, office and business facilities, a buffet and other 5-Star class amenities and services.?As a result of legal alcoholic beverage restrictions, underage individuals are disallowed from entering the airport lounges except they are accompanied by adults.
Hainan Airline Care More Service
The Care More service is designed for people who require special attention on Hainan Airline flights.
Disabled Passengers Assistance
Passengers with hearing disorders can request ticket booking services through fax. Those with permanent hearing defects do not have to provide medical certificates of diagnosis unlike those with temporary hearing conditions. Passengers in this category must also apply for unaccompanied service from the airline.
Passengers who are unable to move around without mobility equipments must fill out the form ?Hainan Airlines Wheelchair Disassembly Instructions? so that the airline can provide assistance like wheelchairs and other information on seat arrangements and how-to documents.
Other special services are also available for passengers travelling with oxygen assistance, pregnant travellers and passengers who just have special requirements.
Online Booking and Check In
Online Booking
Online Check In
Passengers can check in online from 42 hours before departure in most international citicies including Berlin, Brussels, Rome, Seattle, Chicago, and Moscow. The check-in time for most cities is generally from 14:00 the day before the departure of flights. Online check in is not available for infant passengers, disabled passengers and passengers that require special assistance for boarding.
Priority Booking
Often times, priority boarding is only offered to elite members of the airline?s frequent flyer program, Fortune Wings Club. It is generally available for holders of the silver card, gold card, and platinum card.
Flying With Children on Hainan Airlines
Infants/Children
Children above the age of 2 years are not obligated to have their own seat. 1?infant allowed for lapping. When there is more than a child travelling with an adult, new seats would have to be purchased for the extra child.
Unaccompanied Minor Service
Children between the age of 5 and 11 years travelling alone are referred to as unaccompanied minors. Arrangements for the unaccompanied minor service must be made at least 60 minutes before departure. ?If travelling on international or regional flights, unaccompanied minors will be charged the regular adult fares.
Flying With Pets On Hainan Airlines
Dogs and cats are accepted for flights. Pets must be accompanied by a certificate of good health, as well as being transported in the approved cargo crate. Airline does not aprove cabin travel for pets. Other documentation required for transporting pets in cargo include valid export and import documentation, entry permit, health declaration, and vaccination certificate, and special documentation required by either the destination.
Cargo Delivery
Hainan Airlines offers cargo delivery services to different cities around the globe. The service is available for 7 days of the week in some cities, and for just Mondays to Fridays in other cities. Cargo delivery services covers valuables, perishables, general cargo, express cargo, live animals and pets.
Terms and Check In Policy
Check-In
The Hainan Airline check-in desk closes 45 minutes before flight departures. For check in, travellers should come along with valid passport, visa, and other important travel documents.
Baggage?
Cabin Baggage Allowance
Domestic flights- carry-on baggage should not be more than 5 kg.
International flights- 2 pieces, each 10kg max.
Checked Baggage Allowance
The policies on checked baggage differ according to each continental route.
Baggage Allowance on North America Routes
Business Class- 2 pieces, each 32kg max.
Economy Class- 2 pieces, each 23kg max.
Infants-1 piece, 23kg max
Excess Baggage Allowance for members of the frequent flyer program.
Baggage Allowance on African/Western Asia Routes
| Cabin Class |
Maximum total weight |
Maximum Number of Pieces |
| Asia |
Africa |
| Business Class |
40 kg (88 lb) |
50 kg (110 lb) |
2 pieces. |
| Economy Class |
30 kg (66 lb) |
40 kg (88 lb) |
| Infants |
10 kg (22 lb) |
| Children |
Same as adults |
| Fortune Wings Gold (Platinum ) Card members |
One additional piece weighing up to 30 kg (66 lb) |
| Fortune Wings Silver Card members |
One additional piece weighing up to 20 kg (44 lb) |
Baggage Restrictions
Hainan Airlines consider the following articles prohibited from its aircrafts, whether a checked baggage or carry-on baggage.
- Inflammable and explosive materials; oxidants; poisonous and infectious materials; radioactive materials; corrosive materials; magnetized materials.
- Guns, ammunition, daggers, bayonets, triangular knives (including those used in mechanics), flick knives and other cutting tools with single, double or triple blades,
- Live animals, fruits with strong offensive smells such as durians.
- Lighters and matches.
- Safes, briefcases, cash cases, cash bags and other safe devices holding lithium batteries, pyrotechnic devices and other hazardous articles.
- MACE tear gas, pepper spray and other devices that irritate or cause injury.
- Liquid oxygen device.
- Gun-shaped electronic powder fire extinguishers.
- Fuel batteries.
Refund Policy
Hainan Airlines only make refunds for bookings made on its website. Passengers will have to fill a refund application form online. They are allowed to cancel reservations within 24 hours of booking and must have been made at least 8 days before departure. Refunds are typically made 72 hours after the application was submitted.
