Virgin Australia

Virgin Australia Airlines Pty Ltd, founded as Virgin Blue Airlines is the second largest airline in Australia and is the largest airline to use the 'Virgin' brand by fleet size. The airline's headquarters is located in Virgin Village in Bowen Hills, Brisbane Australia. The airline was established in November 1999 and commenced operations in August 2000. It was co-founded by British businessman Richard Branson, founder of Virgin Group and former CEO of Virgin Blue, Brett Godfrey with John Borghetti as CEO. Virgin Australia serves operates scheduled flights to several destinations within Australia, ?Middle East, Africa, Asia and North America. The airline operates Economy and Business Class on its domestic and international flights.ROUTES VIRGIN AUSTRALIA OPERATES FLIGHTS ONVirgin Australia operates flights to 52 destinations, it has codeshare agreements with several airlines including Virgin America, Virgin Atlantic, Hong Kong Airlines, Etihad, South African Airways and Air Canada.Routes ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?Average Fare ($) Round Trip ? ? ? ? ? ? ? ? ? ? ? ? ? ?Flight?TimeSydney to Hong Kong ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?1819.68 ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?12hours 5minutesMelbourne to Sydney ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?308 ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?1hour 25minutesBrisbane to Los Angeles ? ? ? ? ? ? ? ? ? ? ? ? 1005.06 ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?13hours 5minutesBrisbane to Johannesburg ? ? ? ? ? ? ? ? ? ?1821.46 ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?19hours 5minutesMelbourne to Abu Dhabi ? ? ? ? ? ? ? ? ? ? ? ?1265.65 ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?14hours 5minutesAIRLINE FLEETVirgin Australia has a fleet of 115 aircraft.A330-200, with a capacity of 275 passengers.ATR 72-500, with a capacity of 68 passengers.ATR 72-600, with a capacity of 68 passengers.Boeing 737-700, with a capacity of 128 passengers.Boeing 737-800, with a capacity of 176 passengers.Boeing 777-300ER, with a capacity of 339 passengers.Embraer E190, with a capacity of 98 passengers.TRAVEL PACKAGES OFFERED BY VIRGIN AUSTRALIAVelocity Frequent Flyer is the loyalty program of Virgin Australia in partnership with National Australia Bank, it offers a companion credit card.?Status levels were introduced to the program in late 2007 as part of continued efforts to attract business travelers. Alongside the entry-level "red" status, frequent travelers were given the opportunity to attain "silver" and "gold" status, each with its own set of benefits. Initially, Velocity was different from most other frequent flyer programs, as points were earned relative to the cost of a flight, rather than distance. Velocity members originally earned 6 points per dollar spent on Virgin Australia flights. This was later altered due to the introduction of status levels; Red members now earned 5 points per dollar, Silver members remained at 6 points, and Gold members earned 7 points accrual on Virgin Australia, as well as the majority of Velocity's airline partners, have always based on distance.Velocity was the first frequent flyer program in Australia to offer "any seat, any time" reward flight availability. The number of points required to redeem an award seat directly corresponds to the current fare of that seat, allowing any seat currently available to be redeemed. In August 2011, the program was relaunched as "Velocity Frequent Flyer" and a platinum status level was introduced, among other changes. In July 2013, Velocity introduced the Global Wallet function, which was the first prepaid traveler card in Australia.?The key feature of this card is it allows you to load your money and store it in other supported currencies before traveling.SPECIAL SERVICES OFFERED BY VIRGIN AUSTRALIAVirgin Australia offers the Virgin Australia Lounge to travelers, it is designed to be a premium experience, with spaces designed for specific uses and 'moods'. In order to capture a share of the business traveler market, Virgin Australia decided to provide a member's lounge?facility for travelers, originally this was called The Blue Room and provided facilities to members and guests on a pay-as-you-go basis. Many of these facilities became available when Virgin Australia relocated into the former Ansett terminals across the country, with the defunct Golden Wing Club lounges left behind being used as Blue Room lounges, complete with furnishings. In 2006, Virgin Australia revamped the lounge facilities and re-launched the product as The Lounge, which offered all-inclusive facilities on a membership fee or casual fee basis. Upgraded facilities provided included buffet?food and refreshments, newspapers, showers, computers, and WiFi internet access for travelers.Virgin Australia also offers special services to pregnant women, passengers with disabilities as well as passengers who require special care.WHERE TO BOOK VIRGIN AUSTRALIA TICKETSVirgin Australia flight ticket can be booked online, at the airport or via authorized travel agents.ONLINE BOOKING AND CHECK-INVirgin Australia offers online services that enable customers to book and manage their bookings online. They also allow travelers to check-in online. The online check-in saves times for the traveler at the airport. Passengers?are allowed to choose their seat, print their boarding pass at the airport to check-in their luggage with ease. Online Check-in is from 48 hours and closes 45 minutes before departure.FLYING WITH CHILDRENAny guest 23 months or younger is classed as an infant and must be accompanied by a guest 15 years of age and above, or the parent/legal guardian who is 13 years of age and above. To ensure the safety and comfort of all our guests, only one infant may be booked to travel with each adult or guardian.?If booking for an infant who will turn 2 years of age during the journey, the flights must be booked as a child for the entire journey. Infants under 2 years travel free if they do not occupy a seat on domestic flights,?Infants under 2 years are charged 10% of the full fare excluding taxes, fees, and surcharges if they do not occupy a seat. Passengers may purchase a seat for their infant for extra comfort. The seat will be charged at full price.UNACCOMPANIED MINORSVirgin Australia considers a child to be an Unaccompanied Minor if the child is traveling without the supervision of the child's parent or guardian, or?another person aged 15 years or older,?Any child aged 5-11 years (inclusive) must be booked as an Unaccompanied Minor. If the child is not listed as an Unaccompanied Minor, they will not be accepted for travel alone and will be denied travel at the airport. Any child aged 12-15 years (inclusive) may also travel as an Unaccompanied Minor if requested by the parent/legal guardian.ADVICE TO KEEP CHILDREN OCCUPIEDTo help prevent their discomfort, breastfeed or bottle-feed your infant when the aircraft begins take-off and during landing. If you are bottle-feeding, you may need to pack an extra bottle for the flight. Cabin crew will heat bottles and assist you with preparing and washing bottles or pacifiers. There are no private areas set aside for breastfeeding, but you are welcome to feed your baby in your seat. Baby-changing tables are available in selected onboard washrooms. For your own comfort and the comfort of fellow guests, we ask that you use these facilities rather than change your baby at your seat.FLYING WITH PETSVirgin Australia allows pets on their aircraft, however for pets to be accepted onboard, these guidelines must be adhered to;

• Be a dog or a cat
• Appear to be in good health
• Not be unduly aggressive
• Be over 8 weeks old (this is due to possible dehydration while traveling)
• Must be transported in a crate/container which complies with the Virgin Australia guidelines for pet containers and is the correct size for the pet
• Must not exceed 65kgs (including the crate)

FEES

• Small Pet - 0 to 10kg -?$95.00
• Medium Pet -?11 to 20kg -?$115.00
• Large Pet -?21 to 30kg -?$150.00
• Extra Large Pet -?30kg + (max 65 kg) -?$180.00

CARGO DELIVERYVirgin Australia Cargo offers more than 3,400 flights per week through access to the Virgin Australia Group?s extensive flight network of 47 domestic and 16 international destinations, the airline operates a modern fleet of around 150 aircraft and provides services for major cargo distributors, corporate shippers, and individuals, including the transportation of animals.TERMS AND CONDITIONSCHECK-INCheck-in at the airport is 45 minutes before departure and close 30 minutes before departure. Virgin Australia requires passengers to check in 60 minutes before departure for international flights.CARRY-ON BAGGAGEPassengers?traveling on Virgin Australia domestic network are permitted to take up to 7kg of carry-on baggage on board.?In addition to the carry-on baggage allowance, one of the following personal items may be carried in the cabin:

• A laptop computer, handbag, pocketbook or purse (of reasonable size)
• A wrap, a blanket, or an overcoat
• An umbrella or a walking stick
• A small camera or pair of binoculars
• A reasonable amount of reading matter
• A?pair of crutches or prosthetic devices ??for use, provided that the guest is dependent on them for mobility.

CHECKED BAGGAGE

• No single item may exceed 32kg
• For all guests traveling on Economy fares, any piece exceeding 23kg will attract an overweight baggage fee.
• For Velocity members, the complimentary baggage allowance is applied will be based on a member's status at the time of travel, rather than the time of booking.
• Additional baggage allowances for Velocity Silver, Gold and Platinum members only apply for flights operated by Virgin Australia. Additional baggage allowances for Velocity Silver, Gold and Platinum members do not apply when traveling on codeshare or interline services operated by other carriers.
• Baggage allowances for Reward Seat fares with Velocity airlines partners will be based on the operating carrier?s baggage allowances as found on their website and as per passengers class of travel. Silver, Gold and Platinum members may be entitled to further complimentary baggage allowances, as outlined at the Velocity Frequent Flyer website.

DELAYED OR DAMAGED BAGGAGEDelayed or lost baggage, or damage to baggage and/or baggage contents, should be reported to Virgin Australia within the baggage reclaim area at the airport. Guests, who are unable to report loss or damage at the airport, should make a report in writing within the required time limits which are within 3 days for domestic flights, and 7 days for international short haul and international long-haul?flights after the date of receipt of the remainder of the item.RESTRICTED ITEMS

• Saws, screwdrivers, and hammers
• Firearms
• Pointed scissors or scissors with blades longer than 6cms
• Flares
• Disabling devices such as Tasers or pepper/OC spray
• Baseball, softball and cricket bats
• Billiard, pool or snooker cues
• Martial arts equipment such as nunchucks and knuckle dusters
• Hockey sticks and golf clubs
• Fireworks
• Petrol
• Cable ties and handcuffs
• Battery operated small recreational vehicles such as self-balancing boards, hoverboard, aero wheels.
• Batteries that are damaged, distorted, leaking, showing signs of corrosion or identified as defective and recalled by a manufacturer are not permitted for carriage.
• Bleaching or peroxide powders and liquids
• Cigarette lighters with blue flame and cigar lighters
• Coconut meat (Copra). Note retail packaged coconut products are permitted.
• Disabling devices containing an irritant or incapacitating substance (e.g. mace, pepper spray)
• Engines ? Petrol or gas powered equipment either new or used such as chainsaws, lawn mowers, hedge trimmers, generators
• Electroshock weapons (Tasers)
• Explosives such as fireworks, flares, sparklers, party poppers
• Fertilizers
• Fibreglass repair kits and resins
• Fire extinguishers
• Flammable aerosol cans (excluding toiletries)
• Flammable gas cylinders or cartridges
• Flammable liquids such as petrol, paint, lighter fluid, thinners, lacquers, glues
• Flammable solids such as fire starters, mothballs
• Industrial cleaning products
• Insecticides
• Meals ready to eat (MRE)
• Poisons such as weed killers and insecticides
• Pool cleaning products
• Security type attach? cases containing dangerous goods such as lithium batteries or pyrotechnic devices
• Strike anywhere matches
• Spillable batteries