Hong Kong Dragon Airlines Ltd ?presently operates as Cathay Dragon and previously operated as Dragonair. Cathay Dragon is a Hong Kong-based international regional airline, ?with its headquarters at Cathay Dragon House, Hong Kong. Its main hub is at Hong Kong International Airport. The airline presently operates a scheduled passenger network to several destinations in 13 countries and territories across Asia. Dragon Cathay has 3 codeshares on routes which are served by partner airlines.
Cathay Dragon offers 3 cabin options- Economy class, Business class?and First class.
ROUTES CATHAY DRAGON OPERATES FLIGHTS ON
Cathay Dragon flies to over 160 global destinations in Africa, Asia Pacific, Europe, The Americas and The Middle East.
| City |
Country |
Airport |
| Johannesburg |
South Africa |
?O. R. Tambo International Airport |
| Adelaide |
Australia |
?Adelaide Airport |
| Melbourne |
Australia |
?Melbourne Airport |
| Dhaka |
Bangladesh |
Shahjalal International Airport |
| Beijing |
China |
Beijing Capital International Airport |
| Shanghai |
China |
Shanghai Hongqiao International Airport |
| Hong Kong |
Hong Kong regional |
?Hong Kong International Airport |
| Delhi |
India |
?Indira Ghandi International Airport |
| Mumbai |
India |
?Chhatrapati Shivaji International Airport |
| Bali |
Indonesia |
?Sultan Aji Muhammad Sulaiman?International Airport |
| Tokyo |
Japan |
Narita International Airport |
| Naha |
Japan |
Naha Airport |
| Kota Kinabalu |
Malaysia |
?Kota Kinabalu International Airport |
| Auckland |
New Zealand |
?Auckland Airport |
| Cebu |
Philippines |
?Mactan-Cebu International Airport |
| Seoul |
South Korea |
?Incheon International Airport |
| Colombo |
Sri Lanka |
?Bandaranaike International Airport |
| Taichung |
Taiwan |
Taichung Airport |
| Bangkok |
Thailand |
?Suvarnabhumi Airport |
| Paris |
France |
?Charles de Gaullle International Airport |
| Frankfurt |
Germany |
Frankfurt Airport |
| Rome |
Italy |
?Leonardo da Vinci-Fiumicino International Airport |
| Madrid |
Spain |
?AdolfoSuarez Barajas International Airport |
| Zurich |
Switzerland |
?Zurich Hauptbahnhof International Airport |
| London |
United Kingdom |
London Stansted Airport |
| Manchester |
United Kingdom |
Manchester Airport |
| Vancouver |
Canada |
?Vancouver International Airport |
| Toronto |
Canada |
?Toronto Pearson International Airport |
| Boston |
United States |
?Logan International Airport |
| Chicago |
United States |
?O'Hare International Airport |
| New York |
United States |
John F. Kennedy International Airport |
| Los Angeles |
United States |
?Los Angeles International Airport |
| San Francisco |
United States |
?San Francisco International Airport |
| Newark |
United States |
?Newark Liberty International Airport |
| Tel Aviv |
Israel |
?Ben Gurion International Airport |
| Bahrain |
Kingdom of Bahrain |
?Bahrain International Airport3 |
| Dubai |
United Arab Emirates |
Dubai International Airport |
Average Fares on Some Popular Routes
| Departure City |
? ? ? ? ? ?Arrival City |
? ?Average Cost |
| Johannesburg |
Dubai |
$ 1,682 |
| Seoul |
Hong Kong |
$ 334 |
| Mumbai |
Hong Kong |
$ 372 |
| Hong Kong |
Taipei |
$ 370 |
| Hong Kong |
Paris |
$ 1,768 |
| Dubai |
Hong Kong |
$ 734 |
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CATHAY DRAGON FLEET
Cathay Dragon (Dragonair) ?operates an all Airbus fleet in a combination of single-aisle and wide-body aircraft, and as of August 2016, the fleet contained the following aircraft:
Airbus A320 - 200: Cathay Dragon has 15 A320 -200 aircraft, and it has a ?capacity to accommodate between 158 and 168 passengers.
Airbus A321 - 200:?Cathay Dragon has 8 A321 -200 aircraft, and it has a ?capacity to accommodate 172?passengers.
Airbus A330 - 300: Cathay Dragon has 23 A330 - 300 aircraft, and it has a ?capacity to accommodate between 280 and 317 passengers.
TRAVEL PACKAGES OFFERED BY CATHAY DRAGON
Cathay Dragon ?offers two ?loyalty programs to their customers. They are the Macro Polo Club and Asia Miles travel reward program.
There are four membership levels for the Marco Polo Club program and they are Green, Silver, Gold and Diamond. Green membership level is the ground level, and customers proceed to higher levels when they earn more club points.
Green Standard Benefits
Upon joining the club, Green members enjoy several benefits. Membership in this level needs to be renewed. Renewal can occur upon earning 100 club points or by paying an annual renewal fee of USD 100.
The Green standard benefits include:
- Priority boarding.
- Extra Legroom seats -?Members may use their Asia Miles to redeem seats with extra legroom.
- Designated Marco Polo Club counters - Travel companion(s) can also enjoy this benefit when travelling with the member.
- Members may use their Asia Miles to redeem extra baggage -Up to 2 pieces when travelling in Economy, Premium Economy, or Business Class.
Up to 3 pieces when travelling in First Class.
This allowance applies to all Cathay Pacific and/or Cathay Dragon flights, but excludes journeys with any flight sector to, from or via the Americas, and direct flights to Auckland.
Up to 2 pieces of checked baggage allowance for all cabin classes.
- Members may use their Asia Miles to redeem access to Business Class lounges.
Green mid-tier benefits
Green members have access to the mid tier benefits when they have earned up to 200 club points. They benefits to be enjoyed are:
- Priority Redemption for Discount Flight Awards -?Green member, you can redeem them 2 days before they?re released to the general public.
- Dedicated club service centre.
- 24-hour worldwide toll-free service line.
- Dedicated club service desk at Hong Kong International Airport.
- Exclusive promotions and offers.
- Personalized baggage name tags.
Silver Benefits
Silver members will enjoy the following benefits upon earning 300 club points.
- Extra-legroom seats -?Seats must be reserved 24 hours before departure.
- Extra-legroom seats redemption using Asia miles.
- Advanced seat reservation.
- Priority waitlisting.
- Business class counters.
- Priority boarding
- Extra baggage redemption
- 10 kg additional checked baggage allowance for most flights
- Checked baggage allowance on flights to the Americas.
- 10 kg special cabin baggage allowance.
- Priority baggage handling.
- Baggage allowance on direct flights to Auckland -
One piece of additional checked baggage ? maximum 23kg; dimensions not exceeding 158cm. Total entitlement is 3 pieces of checked baggage.
One piece of Special Cabin Baggage ? maximum 7kg; dimensions not exceeding 118cm per bag. Total entitlement is 2 pieces of cabin baggage.
- Access to Cathay Pacific and Cathay Dragon Business Class Lounges.
- Lounge access redemption using Asia Miles.
- Air New Zealand Business Class lounge access
Silver mid-tier benefits
Silver members have access to the silver mid tier benefits when they have earned up to 450 club points. The benefits to be enjoyed are:
- Membership Holiday
- Asia Miles Rewards
- Dedicated club service centre
- 24-hour worldwide toll-free service line
- Exclusive promotions and offers
- Personalized baggage name tags
Gold Standard Benefits
Gold members will enjoy the following benefits upon earning 600 club points.
- Extra-legroom seats -?Seats must be reserved 24 hours before departure.
- Extra-legroom seats redemption using Asia miles
- Advanced seat reservation
- Priority waitlisting
- Guaranteed Economy?class seat
- Business Class counters
- Priority boarding
- Extra baggage redemption -15kg and 1pc additional checked baggage allowance for most flights.
- Checked baggage allowance on flights to the Americas - 10 kg special cabin baggage allowance.
- Priority baggage handling.
- Baggage allowance on direct flights to Auckland -
One piece of additional checked baggage ? maximum 23 kg; dimensions not exceeding 158 cm. Total entitlement is 3 pieces of checked baggage.
One piece of Special Cabin Baggage ? maximum 7 kg; dimensions not exceeding 118 cm per bag. Total entitlement is 2 pieces of cabin baggage.
- Gold members may bring one guest to the lounge when they are travelling together on Cathay Pacific or Cathay Dragon or a oneworld airline.
- Arrival Lounges
- Access to Cathay Pacific and Cathay Dragon Business Class Lounges.
- Lounge access redemption using Asia Miles.
- Air New Zealand Business Class lounge access.
Gold mid tier benefits
Gold members will enjoy the following benefits upon earning 800 club points.
- Membership Holiday
- Asia Miles Rewards
- Priority Redemption for Discount Flight Awards
- Dedicated club service centre
- 24-hour worldwide toll-free service line
- Exclusive promotions and offers
- Personalized baggage name tags.
Diamond Standard benefits
- Extra-legroom seats -?Seats must be reserved 24 hours before departure.
- Extra-legroom seats redemption using Asia miles
- Advanced seat reservation
- Priority waitlisting
- Guaranteed Economy?class seat
- Guaranteed Premium Economy Class seat
- Guaranteed Business Class counters
- First Class counters
- Priority boarding
- Extra baggage redemption
- 20kg and 1pc additional checked baggage allowance for most flights.
- Checked baggage allowance on flights to the Americas.
- 15 kg special cabin baggage allowance
- Priority baggage handling
- Baggage allowance on direct flights to Auckland -
One piece of additional checked baggage ? maximum 23kg; dimensions not exceeding 158 cm. Total entitlement is 3 pieces of checked baggage.
One piece of Special Cabin Baggage ? maximum 7kg; dimensions not exceeding 118 cm per bag. Total entitlement is 2 pieces of cabin baggage.
- Gold members may bring one guest to the lounge when they are travelling together on Cathay Pacific or Cathay Dragon or a oneworld airline.
- Arrival Lounges
- Access to Cathay Pacific and Cathay Dragon Business Class Lounges
- Lounge access redemption using Asia Miles
- Air New Zealand Business Class lounge access
Diamond mid tier benefits
Diamond members will enjoy the following benefits upon earning 1,400 club points.
- Membership Holiday
- Asia Miles Rewards
- Priority Redemption for Discount Flight Awards
- Dedicated club service centre
- 24-hour worldwide toll-free service line
- Exclusive promotions and offers
- Personalized baggage name tags.?
SPECIAL SERVICES OFFERED BY CATHAY DRAGON
Dragon Cathay offer special services to their customers including children, customers with disabilities, and pregnant women.
Services for Children
In a bid to keep children comfortable, Dragon Cathay offers the following services to children on board:
Inflight entertainment
Both Cathay Pacific and Cathay Dragon have a fantastic selection of family-friendly movies from cartoons to anime, all especially picked for kids.
Fun pack
Kids 3-6 years old are usually offered colorful children's fun pack full of goodies to keep them occupied on the flight, which includes stationery, games, and activity books ? all of which they can take home with them after the trip. However, these packs are unavailable for kids travelling?solely within Northeast and Southeast Asia.
Children?s meals
Dragon Cathay serve healthy and nutritious children?s meals with colorful and child-safe cutlery. just to let us know you would like us to provide them as far in advance of your flight as possible.
Bassinets, safety seats, and safety devices
All the Dragon Cathay aircraft are equipped with special baby bassinets.
Diaper changing tables
Each aircraft has at least two toilets with fold-down tables for changing diapers.
Services for elderly passengers
Dragon Cathay offer special services to elderly passengers on request.
Faster check-in
When travelling from Hong Kong International Airport, there is a special check-in counter in Area C of the Check-in Hall that minimizes waiting time. If passenger is?departing from airports other than Hong Kong, then the Dragon Cathay?ground staff are at the check-in counter for assistance.
Mobility aids storage
Dragon Cathay allow passengers to bring certain types of mobility aids such as canes, crutches, and walkers on board the aircraft, provided they can be safely stowed within the cabin. Cathay Dragon should be notified in advance if this special service is required.
Services for visually impaired passengers
Dragon Cathay?offer the following assistance for visually impaired passengers:
- Meet and assist service to escort you to and from the aircraft.
- Individual safety briefings
- Priority boarding
- Assistance in-flight in moving to and from your seat.
- The cabin crew can read the menu to passengers prior to meal service and explain where all the food is placed on your tray.
Services for hearing impaired passengers
Dragon Cathay?offer the following assistance for visually impaired passengers:
- Tele-text/ Text telephone service (TTS)
- Meet and assist service to escort you to and from the aircraft
- Individual safety briefings
- Priority boarding
- Subtitles on our in-flight safety videos
WHERE TO BOOK DRAGON CATHAY?FLIGHT TICKETS
Dragon Cathay?flight tickets could be booked on the Cathay Pacific website. Travel agents could also help this process to be a lot easier. For easy flight ticket booking, visit hotels.ng/flights
ONLINE BOOKING AND CHECK IN
Check in can be done online; with a mobile; or at the kiosks at the airports.
Online Check in
The online check in is available?for all Cathay Pacific and Cathay Dragon flights, including codeshare flights operated by Cathay Pacific / Cathay Dragon.
To check in online, passengers? valid travel documents must be at least valid for 6 months from the date of return.
Mobile Check in
Mobile check in service allows travellers to conveniently check in for themselves and for their travelling companions. It enables travellers to select seats using a seat map,and to send their Mobile Boarding Pass to their mobile device?when needed.
Mobile Check-In is available for eligible flights from 48 hours up to 90 minutes before departure.
Kiosk Check in
Self Check in is done just before the flight at several?kiosks in the airports.
For Cathay Pacific, Self Check-In Kiosks are currently available in English, Traditional Chinese, Simplified Chinese, Japanese, Korean, Thai, Italian, Dutch, French, German and Russian
?.
FLYING WITH CHILDREN
Cathay Dragon categorizes passengers according to their ages.
Infants: Passengers?aged between seven days and 24 months.
Children: Passengers 2 years and below 12 years.
Infants Ticket Options
Infants have two major ticket options that vary according to convenience.
Travelling with an infant ticket: Infant ticket only allows the infant to stay on an adults lap. The infant has no seat.?Usually the infant ticket price is calculated from a discount applied to an adult ticket. If the adult ticket doesn?t offer an infant discount, the next higher fare that offers the discount will be used as the base for calculation. The baggage allowance for an infant ticket ?is 10 kg.
Travelling with a child ticket: The infant will have their own seat and the usual baggage allowance. Cathay Dragon allows passengers to come along with car seats, as long as they have earlier informed the airline.
Unaccompanied Minors
Unaccompanied minors are children travelling alone. Cathay Dragon does not allow children under 12 years?to travel alone, or to be accompanied by someone below 18 years. It is mandatory for the child to be registered for the unaccompanied minor service.
It is not compulsory for children aged 12 to under 18 years to travel ?accompanied. However, the service is still available for their age category.
Cost of the Unaccompanied Minors Service
There are special booking fees and surcharges that will be applied, based on sector:
Between Hong Kong and all destinations in Africa, Europe, the Middle East, North America, the South Asia Subcontinent and Southwest Pacific: HKD 800 / USD 100
Other routes: HKD 400 / USD 50
FLYING WITH PETS
Dragon Cathay allow pets on-board?as check-in baggage. They mostly allow cats and dogs.
However, the construction and design of the containers must comply with the IATA Live Animals Regulations. In general, containers must be appropriately sized, well-ventilated, rigid and fitted with solid and leak-proof flooring.
Unaccepted Animals
Dragon Cathay does not allow animals in this category.
- Brachycephalic dogs
- Brachycephalic cats
- Korean squirrel
- Skunk
CARGO DELIVERY
Cathay Dragon?offer special cargo services which include:
Priority Cargo: There are tow options in this category, and they are the Priority LIFT ?which ensures that goods are delivered with a high level of urgency, and the Courier LIFT, which delivers small parcels with fast custom clearance.
Special Cargo: This cargo service is used for goods that need special attention. Goods like wine, pharmaceuticals, dangerous goods like explosives, cars, oil drilling equipment, live animals,?valuables, and perishables.
Cargo Charter solutions: This solution is available for customers who need 24 hours charter services.
Trucking solutions:The trucking services are available to destinations within a particular region. The truck hubs include Africa, Australia, China, Europe, Hong Kong, Middle East, New Zealand , North America and Morth-East Asia.
TERMS AND CHECK IN POLICY
Check In
Baggage Allowance
| Cabin Category |
Cabin baggage |
Check in baggage |
| Economy |
7kg /15lbs
1 piece
Max height ( H ) 23cm / 9?
Max width ( W ) 36cm / 14?
Max length ( L ) 56cm / 22? |
30 kg /66lbs |
| Premium Economy |
7kg /15lbs
1 piece
Max height ( H ) 23cm / 9?
Max width ( W ) 36cm / 14?
Max length ( L ) 56cm / 22? |
35 kg /77 lbs |
| Business Class |
10kg /22lbs
1 piece
Max height ( H ) 23cm / 9?
Max width ( W ) 36cm / 14?
Max length ( L ) 56cm / 22? |
40 kg /88 lbs |
| First Class |
15kg /33lbs
1 piece
Max height ( H ) 23cm / 9?
Max width ( W ) 36cm / 14?
Max length ( L ) 56cm / 22? |
50 kg /110 lbs |
?
Restricted Items
- Stunning devices -stun guns, tasers, stun baton, animal stunners,?animal killers,?mace, pepper sprays, capsicum sprays, tear gas, acid sprays and animal repellent sprays.
- Explosives and incendiary substances -?ammunition, blasting caps, detonators and fuses replica or limitation explosive devices, munitions, fireworks, toy fireworks and flares, mines, grenades and other explosive military stores, fireworks and other pyrotechnics, smoke-generating canisters and cartridges, dynamite, gunpowder and plastic explosives.
- Flammable items -?Camping gas, glazing torches and other harmful gases
- Flammable liquids like lighter fluid, petrol and diesel
Paints, thinner and liquid adhesives
- Flammable solids like non-safety matches, disposable BBQ and coal.
- Strike anywhere matches", charcoal, phosphorus and articles which are easily ignited.
- Harmful materials -?Oxidising liquids or solids like bleach, bleaching powder and peroxides.
- Toxic and poisonous substances like pesticides, weed killer, arsenic and cyanides.
- Chemical and biological hazardous substances, including infectious materials, such as biological products.
- Compressed gases (flammable, non-flammable or poisonous) such as butane, propane, aqualung cylinders, lighter fuels or refills, aerosols, chemical irritant aerosols.
- Corrosive materials such as mercury (which may be contained in thermometers or blood pressure gauges), acids, alkalis and wet cell batteries.
- Corrosives (car or other wet batteries, mercury).
- Radioactive materials.
- Dangerous items -?Small vehicles powered by lithium ion batteries, such as the AirWheel, Solowheel, Hoverboard, and other self-balancing scooters and mini Segways.
- Attach? briefcases with installed alarm devices
- Incorporate lithium batteries
- Pyrotechnic material
- Animal products and EU travel
- Confiscated items
No show policy
Cathay Dragon customers who book for flights but do not show up for their flights, and also do not notify the airline would be expected to pay a no show fee. The fee is dependent on the distance travelled or if its a round trip booking.
Lost or Damaged Luggage
Once customers luggage is misplaced, it is expected that customer makes a report, Cathay Dragon has a local baggage service office which could be visited for help. Compensation is paid in the event that the luggage is never found, or damaged.
