Air New Zealand

Air New Zealand was founded on 26 April 1940 as TEAL (Tasman Empire Airways Limited). Its first flight was on 30 April 1940, with Short Empire flying boat ZK-AMA Aotearoa moving ten passengers from Auckland to Sydney. It took around 7 hours 30 minutes to travel the 1345 miles. Air New Zealand was privatized in 1989, but reverted to majority government ownership in 2001 after near bankruptcy due to the failed tie up with Australian carrier Ansett Australia. The government of New Zealand currently owns 53% of Air New Zealand. The airlines head office is located in a building called ?The Hub? at Air New Zealand Ltd. 185 Fanshawe Street, Auckland 1010, New Zealand(NZL). Air New Zealand operates domestic and international flights to 31 international destinations in 19 countries. They are; Samoa, American Buenos Aires, Argentina Adelaide, Australia Cairns, Australia Gold Coast, Australia Hobar,?? Australia Melbourne, Australia Norfolk Island, Australia Perth, Australia Sunshine Coast, Australia Sydney? , Australia Townsville, Australia Vancouver, Canada Beijing, China Shanghai, China Rarotonga, Cook Islands Nadi, Fiji Suva, Fiji Papeete , French Polynesia Frankfurt, Germany Hong Kong, Hong Kong Denpasar, Indonesia Fukuoka, Japan Hiroshima, Japan Matsuyama, Japan Nagoya, Japan Nagoya, Japan Okinawa,Japan Osaka, Japan Sendai, Japan Tokyo, Japan Kuala Lumpur, Malaysia Noumea, New Caledonia Auckland, New Zealand Chatham Islands, New Zealand Christchurch, New Zealand Dunedin, New Zealand Kaikohe, New Zealand Kaitaia, New Zealand Masterton, New Zealand Milford Sound, New Zealand Motueka, New Zealand Mount Cook, New Zealand Oamaru, New Zealand Queenstown, New Zealand Te Anau, New Zealand Wanaka, New Zealand Wellington, New Zealand Westport, New Zealand Whakatane, New Zealand Whanganui, New Zealand Alofi, Niue Port Moresby, Papua New Guinea Manila, Philippines Apia, Samoa Singapore, Singapore Seoul, South Korea Taipei, Taiwan Bangkok, Thailand Nuku?alofa, Tonga London, United Kingdom Dallas, United States Honolulu, United States Houston, United States Los Angeles, United States San Francisco, United States Port Vila, Vanuatu Ho Chi Minh City, Vietnam Popular Routes Air New Zealand Operates Flights On London to Los Angeles Travel time: 11hours 10 minutes to 25hours 40 minutes Fare: 381- 1180 Euro Los Angeles to London Travel Time: 10hours 15minutes to 16hours 30minutes Fare: 365 ? 1040 Euro   Air New Zealand Fleet Air New Zealand's aircraft vary in size from the Bombardier Q300 to the Boeing 777-300. Below is information about Air New Zealand's operating fleet. Operating Fleet as at 1 April 2017 Jet Aircraft B777-300ER In operation: 7 On order: - Seat weighted Average age (years): 5.0 B777-200ER In operation: 8 On order: - Seat weighted Average age (years): 11.0 B787-9 In operation: 9 On order: 4 Seat weighted Average age (years): 1.6 Airbus A320 - Short haul In operation: 13 On order: - Seat weighted Average age (years): 12.7 Airbus A320 - Domestic In operation: 17 On order: - Seat weighted Average age (years): 3.2 A320/A321 NEO In operation: - On order: 13 Seat weighted Average age (years): - Turbo-props ATR72-600 In operation: 15 On order: 14 Seat weighted Average age (years): 2.1 ATR72-500 In operation: 11 On order: - Seat weighted Average age (years): 16.4 Q300 In operation: 23 On order: - Seat weighted Average age (years): 10.3 Fleet Total Total In operation: 103 On order: 31 Seat weighted Average age (years): 6.9 Travel Packages Offered by Air New Zealand Airpoints is Air New Zealand?s rewards program for frequent flyers. With Airpoints, you can earn and redeem Airpoints Dollars on flights, upgrades, hotel stays, car rentals, travel insurance and more. Plus, you?ll also earn Status Points on flights that can accumulate towards tier status levels and travel benefits like priority check-in, priority boarding and airport lounge access. The higher your tier status, the more travel perks you can look forward to enjoying. With Airpoints, you can earn Airpoints Dollars on all eligible Air New Zealand flights, as well as flights with the Star Alliance and other partner airlines. With over 50 airline and non-airline partners, you can now earn Airpoints via credit card everyday spending, hotel and rental car bookings, and even taxi and travel insurance expenditure. Best of all, membership is free and anyone can join. Just as you earn Airpoints on flights and eligible spending, you also collect Status Points on flights and when you spend on certain financial products. Status Points contribute to your tier status, and you attain Silver, Gold or Elite tier status as your Status Points increase. How to Earn Airpoints Dollars You can earn Airpoints Dollars via: Air New Zealand Flights. Earn Airpoints Dollars and Status Points on eligible Air New Zealand flights, except Greenlight Grabaseat fares and flights redeemed with Airpoints Dollars. Remember to provide your Airpoints membership number when booking the flight or checking in. If you?ve forgotten to do this, you may claim your missing Airpoints within six months of the flight by filling out a ?claim missing Airpoints form? online. Airline Partner Flights. Earn Airpoints Dollars and Status Points on eligible flights with over 30 airline partners including Star Alliance. Each airline partnership is unique and each flight route offers different earn rates, so refer to the Airpoints website for specific information. Airpoints and Status Points earned on all eligible flights should be credited to your account within 72 hours of the completed flight. If your points are missing, you should claim them by filling out a ?claim missing Airpoints form? online. Credit and Charge Cards. Convert your everyday spending into Airpoints Dollars with these American Express, Westpac and ANZ cards. Hotel Stays. With a growing network of hotel partners, you can earn Airpoints Dollars on your accommodation bookings now too. Partners include AccorHotels, Hilton HHonors, Langham Hospitality Group, Starwood Hotels & Resorts Worldwide and more. Promotions vary among partners so check individual hotel partner websites for specific details on how to earn Airpoints Dollars on your booking. Airpoints Dollars and Status Points will appear in your account within 60 days for hotel bookings, but retain your original receipt or invoice in case you need to make a claim for missing points. Car Rentals. Earn 2.5 Airpoints Dollars for every rental day in eligible bookings with Avis or Budget Rent a Car. Airpoints Dollars and Status Points earned for eligible car rentals will be added to your account at the end of the month in which you completed your car hire. Again, retain your original receipt or invoice in case you need to make a claim. The Airpoints Mall. The Airpoints Mall lets you earn Airpoints Dollars while shopping online at familiar stores, including THE ICONIC, Sephora, Marks & Spencer, Kathmandu, Peter Alexander, Smiggle, asos, ebay and more. Promotions are periodic and vary among retail partners so visit the Airpoints Mall website to see what offers are running. Airpoints Dollars for online purchases at the Airpoints Mall are usually credited within seven working days of your purchase. If you don?t see your points, please sign in to your Airpoints account and go to the ?contact us? page at the Airpoints Mall to fill out a missing Airpoints claim form. Other shopping. Earn 1 Airpoints Dollar for every NZD$50 (excluding tobacco products) you spend at JR Duty Free in Auckland, Christchurch or Wellington International Airports. Also earn 1 Airpoints Dollar for every NZD$50 spent at Air New Zealand Wine, which you can order online and have delivered to your doorstep worldwide. Airpoints Dollars earned at retail partners are usually added to your account within one month, but if you find that points are missing, contact the retailer directly with proof of purchase. Shairpoints. This program allows you to combine Airpoints Dollars with your friends and family in one Shairpoints account and earn your next reward sooner. You can invite up to four people to join your Shairpoints account, and you?re also able to control who spends the shared Airpoints Dollars in your group. To start this, sign into your Airpoints account, go to ?My Balances? and click the ?Shairpoints? tab. Special Services Offered by Air New Zealand Air New Zealand Lounges Air New Zealand Lounges are a great place to relax and refuel with something to eat and drink or to find a quiet space to get that last bit of work done before your flight departs. The lounges are comfortable and well-appointed. They are located at at airports in New Zealand and select destinations around the world. Air New Zealand also has Partner and Star Alliance agreements that give passengers access to other airlines? lounges. Where to book Air New Zealand Flight Tickets Bookings and check-ins can be done at any of the Air New Zealand offices on the day of the flight or any day prior to that date. Online bookings can be done at hotels.ng/flights Flying with Children Children under 2 years (24 months), are not required to have their own seat. You must, however, inform Air New Zealand that you will be traveling with an infant on your lap. Lap children can only be held by passengers who are at least 15 years of age. Only one lap child is allowed per adult. If one adult is traveling with more than one infant under 2 years of age, a seat will have to be purchased for each additional infant. You can also choose to purchase a seat for your infant as long as you have an infant car seat. When purchasing a seat, the child's fare rate applies. The Business Premier lie-flat seat is sideways-facing and therefore, the seatbelt has an airbag in it. This means infant car seats are not able to be used in the Business Premier lie-flat seats on the refitted B747and B777 aircraft as it would impede the deployment of the airbag in the event of an emergency. Infants younger than 2 years old are still able to be seated on their guardian's lap and will be provided with a specially designed infant seat belt which will not inhibit the safety features of the airbag seat belt. Average Fare for Children A child under 2 years old (24 months) can travel for free within New Zealand as long as the infant will be on the lap of a passenger older than 15 years for the flight. A child under 2 years old (24 months) is usually charged 10% of an adult fare plus taxes, even if the infant will be on the lap of another passenger for the flight. Infant car seats are allowed for use in-flight. The car seat must: ? have a built-in restraint system ? be approved for use in a motor vehicle ? be safe and operational ? fit within seat dimensions ? allow the aircraft seat belt to restrain the car seat without physical contact with the infant Advice to Keep Children Occupied on Longer Flights Pack little gifts/rewards This is the oldest trick in the book and it works like a charm. Wrap tiny toys and gifts to reward your child for being well behaved every half- hour or hour depending on the duration of the trip. Kids love gifts and surprises and will be eager to get them. These gifts don?t have to be expensive and can even be old forgotten toys. Children will love it either way. Try to limit the gifts to soft, stuffy toys or threats, because solid toys might easily injure the kids or other passengers if thrown towards them. Get a portable DVD player or tablet The kids of these generation are very tech savvy and curious. Bringing along a portable DVD/ tablet will help occupy most of the kid?s time and help to reduce boredom. Just like the gift they can be used as a reward for good behavior. Cartoons and animated movies should be stored on the tablets and DVDs carried along for the DVD player. Before you board, download some kids? games or kid-friendly apps to your tablet (make sure to switch it to Airplane mode for the flight). Some good ones include Bubbles (where you simply have to pop bubbles with your finger, an endlessly fascinating pastime for toddlers), Toddler Cars (animations of all sorts of vehicles, complete with noises - make sure to bring headphones) and Peppa Pig Happy Mrs Chicken (chances are your child is obsessed with Peppa Pig, so anything starring the pink one will inspire awe, but this is actually a pretty good game). Carry a pillow & blanket Smaller children can sit on a pillow so they can see out of the window better, while older children may find sleeping more comfortable with a pillow. A blanket is also good as its familiarity will comfort your child as well keep them warm if it gets chilly on-board. Read our review of the best travel pillows on the market Use a Trunki A trunki is a brand of ride/carry-on hand luggage for children. They may appear a little overpriced, but Trunkis are a lifesaver for entertaining little ones when you?re in long queues, as your kid can happily propel him/herself around while sitting on top. Not only that, the strap allows you to pull your child around, saving their tired little legs if your walk to the departure gate is a long one. A bit expensive,but , a few cheaper forms of ride-on luggage are gradually trickling onto the market, like Skoot Kid's and Kiddee Cases. Plan your flight in 15-minute slots Divide the entire flight duration into 15- minutes intervals. For a three-hour journey you need around ten activities to keep young kids entertained (as the first and last 15 minutes you can occupy them by looking out the window for take-off and landing). CBeebies magazines, a favourite story book, drawing, Snap, and snacks are all good activities to keep them entertained. It's unlikely you will need all ten (especially if you manage to get them to sleep) but better to have too many than too few. Get Stickers Choosing and pasting stickers is a fun activity to engage your kids in. the best part about this is that it takes up a whole lot of time. Give them a lunch box, water bottle or even their shoes to decorate. You will probably end up having to unpeel stickers from their body parts and maybe even parts of the seat afterwards, but that?s a little price to pay for having them composed and quiet for about an hour. Carry sweets along This is for a more practical reason. You know that popping felling your ears makes while the plane is taking off or landing? Well, its much worse for kids, it causes painful ears for them. It is common practice to give babies a bottle to encourage them to suck and swallow. The same principle is applicable to children, if you give your child a lollypop (ideally sugar free) for take off and landing. It helps to soothe them and distract them from the potentially scary sensation. Bring foods that last longer Offer your kids foods that will take them longer to eat, this helps to occupy your child for longer. A box of raisins is great because it contains natural sugars, while strawberries, grapes and cherry tomatoes are similarly healthy and fun to eat (although potentially messier than raisins). It is not advisable to give kids sweets or candies during a flight. The sugar increases their level of energy thereby making them more active and restless. Watch out of the ?Aero plane Police?! And if after trying out all the methods mentioned above to kill time and distract your child it still doesn?t work- this one is always a winner. Simply let your child know of the ?Aero plane Police? who goes around looking for badly behaved children to take off the flight. Kids are very likely to fall for this, especially as the air hostesses are constantly walking up and down the aisle. Moderation is the key with this tip, as were not trying to encourage you to scare your child out of their mind. A stern warning will be effective enough to get them on their best behavior. Flying with Pets Domestic pets, cats, dogs (excluding any transported for profit e.g. racing greyhounds) and small caged birds can travel as checked in baggage on all domestic services. Due to space limitations on Air New Zealand Link services, only one cage per customer will be accepted for travel. For international flights, pets must travel in cargo. Pets that meet the following qualifications can travel as checked baggage: ? Traveling within New Zealand only. ? Your pet can comfortably remain in its kennel for the entire flight. ? Only domesticated dogs, cats and birds are accepted. ? The kennel meets all requirements (see below for more information) and the combined weight of the animal and kennel does not exceed 70 lb/32 kg (for some aircraft only). ? Your pet has all necessary health documents required by your destination Payment Plans for Pets Fee for kennel and pets weighing less than 70 lb/32 kg: NZ $75 one way Fee for kennel and pets weighing more than 70 lb/32 kg: NZ $100 one way Advice to Keep Pets Calm on Flights ? Under no circumstance can you remove your pet from its carrier during the flight. ? Stroke your pet through the carrier (depending on if your pet permits stroking) and say soothing words to calm it down. ? Airline rules stipulate that your pet must be stowed under the seat in front of you during take off and landing. Be sure to comply with this rule, it helps to leave the carrier between your feet for a minute and then slowly slide the carrier under the seat all the while offering plenty of vocal assurances. ? When the plane is in the air, you would be permitted to keep the carrier between your feet. If your pet is fussing, offer them a pet calmer by unzipping the carrier an inch or two and extending the treat to your pet. ? Extend a finger or two into the carrier for a head scratch so that your pet will know that you are still there. ? A finger tip that has been dunked in a glass of water is a good way to keep your pet occupied. ? Offering one piece of grub at a time can keep you connected with your pet as long as they will accept it. Don?t feed them too much; the object here is to keep them occupied, not to fill their belly. Remember not to open the carrier so that your pet can escape. This will never turn out to be a good thing. ? Put a worn t-shirt or piece of your clothing with your scent on it in the carrier with your pet. Your scent is very calming to your pet. ? Pack light so you don?t have to fumble with other luggage and can move quickly to turn your attention to your pet. ? Groom your pet prior to travel. ? Get your pet accustomed to being in the carrier prior to the trip. Cargo Delivery Air New Zealand Cargo has a global network, which runs over 380 international flights per week, serving 26 cities in 16 countries around the world. Air New Zealand Cargo is focused on customers' needs to ensure they provide the airfreight industry and shippers the delivery schedules they require. Air New Zealand Cargo work with customers to offer value added services to meet all their air cargo demands. The modern fleet of narrow and wide body aircraft provide all customers with solutions of frequency and capacity. This is achieved with passenger aircraft which is a combination of A320s, 767-300s, 777-200s, 777-300s and 747-400s.

Weight Limit and Restrictions

Regional shipments

Weight >32kg, wider than 100cm, higher than 100cm, longer than 100cm.

Metro shipments

Weight >900kg, wider than 140cm, higher than 105cm, longer than 140cm.

Volumetric weight

The cost of sending goods is based on the greater of actual or volumetric weight. Calculate volumetric weight: Length x Height x Width (in cm) / 6000 = the weight that will be charged.

Packing Requirements

You must package your goods so they are secure for carriage with ordinary care and handling. If your packaging is not sufficient, your shipment may have to be rejected. Dry goods - fit for weight, no risk of protrusions, firmly packed (no movement)

Terms and Check In Policy

Check-In

Online Check-In

Online check-in is open 24 hours before your scheduled departure. It closes 30 minutes before departure for domestic New Zealand flights and 90 minutes before departure for international flights.

Mobile Check-In

It can be done via the website on your web-enabled phone or through the Air NZ Mobile app.

Counter Check-In

Domestic Flights- 45 minutes before flight departure. For flights departing out of the following airports, you will be required to check in 60 minutes before your flight: Auckland, Wellington or Christchurch.

International flights

For passengers travelling internationally, Air New Zealand recommends arriving at the airport at least 2 hours before your flight's departure time. From flights to/from the U.S. departing from the following airports, Air New Zealand recommends arriving 3 hours before scheduled departure: Auckland, Nadi, London, Los Angeles, Honolulu, Apia and Tonga.

Baggage Restrictions

? Inflammable and explosive materials; oxidants; poisonous and infectious materials; radioactive materials; corrosive materials; magnetized materials. ? Guns, ammunition, daggers, bayonets, triangular knives (including those used in mechanics), flick knives and other cutting tools with single, double or triple blades, ? Live animals, fruits with strong offensive smells such as durians. ? Lighters and matches. ? Safes, briefcases, cash cases, cash bags and other safe devices holding lithium batteries, pyrotechnic devices and other hazardous articles. ? MACE tear gas, pepper spray and other devices that irritate or cause injury. ? Liquid oxygen device. ? Gun-shaped electronic powder fire extinguishers. ? Fuel batteries. ? Inflammable and explosive materials; oxidants; poisonous and infectious materials; radioactive materials; corrosive materials; magnetized materials. ? Guns, ammunition, daggers, bayonets, triangular knives (including those used in mechanics), flick knives and other cutting tools with single, double or triple blades, ? Live animals, fruits with strong offensive smells such as durians. ? Lighters and matches. ? Safes, briefcases, cash cases, cash bags and other safe devices holding lithium batteries, pyrotechnic devices and other hazardous articles. ? MACE tear gas, pepper spray and other devices that irritate or cause injury. ? Liquid oxygen device. ? Gun-shaped electronic powder fire extinguishers. ? Fuel batteries.   Items Restricted on Air New Zealand Flights Quick List of Prohibited Items ? More than one box of matches or lighter.(see additional information below) ? Liquid oxygen systems (see gaseous oxygen cylinders under approval required below) ? Disabling devices containing an irritant or incapacitating substance, such as pepper spray ? Electric shock weapons containing dangerous goods such as explosives, compressed gas or lithium batteries ? Aerosols that are not medicinal or toiletry items ? Security type equipment - such as attach? cases, cash boxes and cash bags - that include lithium batteries, pyrotechnical material or other dangerous goods as part of the equipment ? Hover board, Mini-Segway, solo wheel, air wheel, balance wheel, Lithium powered skateboard or Personal transportation devices with on-board storage and similar lithium battery powered small recreational vehicles ? Installed or spare lithium batteries with ratings more than 160Wh or 8g lithium content, see travelling with lithium batteries Drinks and Food Allowed by airline Alcoholic drinks in their retail packaging, 70% alcohol by volume and 5 litres per person Securely sealed and safely packed liquid food, including water, juice, milk, soups and jams Dry food, including sandwiches, biscuits, nuts and fruit Medicals Prohibited Spare or loose batteries for medical devices, however when packed correctly they can be taken as carry-on baggage Liquid oxygen systems (see gaseous oxygen cylinders under approval required below) Allowed Liquid and dry medicines A thermometer containing mercury, medical or clinical type, for personal use and in a protective case, one per passenger Approval required Contact the airline about these items before you book; Lithium battery powered portable medical devices with installed batteries Gaseous (not liquid) oxygen or air cylinders required for medical use Personal Security, grooming, toiletries, aerosols Prohibited Disabling devices containing an irritant or incapacitating substance, such as pepper spray Electric shock weapons containing dangerous goods such as explosives, compressed gas or lithium batteries Allowed Hair curlers containing hydrocarbon gas, with safety cover securely fitted over the heating element, up to one per person, no gas refills allowed Medicinal or toiletry articles, including aerosols and those containing alcohol (see quantities below) Aerosols for home or sporting use, provided they are non-flammable, non-toxic and accidental release of the contents is prevented by a cap (see quantities below) Quantities - medicinal, toiletries and aerosols The combined net quantity of all medicinal articles, toiletries and aerosols must not exceed 2kg (4.4lb) or 2L (2qt), and the net quantity of each single article must not exceed 0.5kg (1lb) or 0.5L (1pt) Approval required Contact the airline about these items before you book Security type equipment, such as attach? cases, cash boxes and cash bags that include lithium batteries, pyrotechnical material or other dangerous goods as part of the equipment. Batteries and Electrical Prohibited Spare or loose batteries, however when packed correctly most types can be taken as carry-on baggage Power banks, including fuel cells, designed to provide power to another device, however when packed correctly they can be taken as carry-on baggage Personal vaporizers, such as e-cigarettes, e-cigars and e-pipes, however provided you don?t use or charge them on board the aircraft they can be taken as carry-on baggage Allowed Portable electronic devices with installed non-spillable batteries and up to two spare batteries (not lithium batteries), not exceeding 12 Volt and 100 Watt hour (Wh) power rating, provided you have prevented the device from switching on unintentionally Energy efficient lamps or light bulbs in retail packaging and intended for personal or home use Fuel cells not containing fuel (and up to two spare fuel cartridges of allowed types) for powering portable electronic devices, such as cameras, cellular phones, laptop computers and camcorders. For allowed fuel cartridges and safety requirements, see travelling with fuel cells Sporting and Recreational equipment Prohibited Spare or loose batteries, however when packed correctly most types can be taken as carry-on baggage Installed lithium batteries with ratings more than 160Wh or 8g lithium content, see travelling with lithium batteries Internal combustion or fuel cell engines, even if the fuel and liquids have been drained Allowed Heat producing articles, such as underwater torches and soldering irons, that are battery powered, provided the heat producing component and the battery are isolated from each other by removing one of them or a fuse; for lithium batteries see travelling with lithium batteries Approval required Contact the airline about these items before you book Lithium battery powered devices with installed batteries, 100Wh to 160Wh and lithium content 2g to 8g, see travelling with lithium batteries Avalanche rescue backpack containing a cartridge of compressed gas Camping stoves with fuel containers that have contained a flammable liquid fuel Gas cartridges fitted into a self-inflating safety device such as a life jacket or vest Mobility, battery-powered Wheelchairs, Gas ? Operated Limbs Allowed Gas cylinders worn to operate mechanical limbs, non-flammable, non-toxic, including enough spare cylinders of a similar size to ensure an adequate supply for the journey Approval required Contact the airline about any battery-powered wheelchairs or mobility devices when you book. For information on travelling with each battery type, see services for people with wheelchairs Tools and Sharp Objects For any lithium batteries or tools containing them, see travelling with lithium batteries. Prohibited Internal combustion or fuel cell engines, even if the fuel and liquids have been drained Spare or loose batteries, however when packed correctly most types can be taken as carry-on baggage Allowed Safely contained sharp tools and blades, such as screwdrivers, chisels and scraper blades, but not in carry-on baggage Blunt instruments, such as bars and hammers, but not in carry-on baggage Heat producing items, such as underwater torches (diving lamps) and soldering irons, battery powered, only allowed if the heat producing component and the battery are isolated from each other Permeation devices for calibrating air quality monitoring equipment; only as checked-in baggage and under strict conditions, contact us for details Approval required Contact the airline about these items before you book. Thermometer or barometer, mercury filled, must be carried by a representative of a government weather bureau or similar official agency. Flammable, Explosive, Corrosive and Toxic Items Prohibited Nearly all flammable, explosive, corrosive and toxic items are prohibited from checked-in or carry-on baggage, including: Matches and safety matches Cigarette lighters, lighter fuel and lighter refills Fireworks Flammable liquids, such as paint, varnish, solvents, petrol Bleaches, peroxide, acid Phosphorus Fertiliser, weed killer, insecticide Allowed Non-infectious specimens such as mammals, birds, amphibians, reptiles, fish, insects and other invertebrates packed with small quantities of flammable liquids (no more than 30ml of free liquid alcohol or an alcohol solution); specimens must be in vials or a heat-sealed plastic bag, which is contained inside another plastic bag with absorbent material, then heat sealed. The total quantity of flammable liquid must not exceed 1L. Insulated packaging containing refrigerated liquid nitrogen (dry shipper), fully absorbed in a porous material and intended for transport, at low temperature, of non-dangerous products not subject to these dangerous goods regulations; provided the design of the insulated packaging would not allow the build-up of pressure within the container and would not permit the release of any refrigerated liquid nitrogen irrespective of the orientation of the insulated packaging Approval required Contact the airline about these items before you book Dry ice (solid carbon dioxide) Chemical agent monitoring equipment Security equipment, such as attach? cases, cash boxes or cash bags that operate using dangerous goods such as gas cartridges, lithium batteries or pyrotechnic material Air New Zealand Policies Cancellation Before departure, refundable less USD $300 cancellation fee per adult and child; infant fares are fully-refundable. Once travel has commenced, the fare is non-refundable (including any fuel surcharges) but may be used as credit toward another Air New Zealand fare of equal or greater value. For no-shows, the ticket value is forfeited and the ticket cannot be used towards further travel or rebooked for an alternative travel date. Exception: Tickets are fully refundable if cancelled within 24 hours of making the reservation and the reservation is made at least 7 days (168 hours) before departure of the first flight in the itinerary.

Baggage Allowance

1 piece per person up to 23kg (50lbs). Excess baggage charges apply. Changes/Restrictions USD $150 change fee per adult and child applies. Infant fares can be changed free of charge. Additional payment may also be required if the original fare is not available or applicable. The change fee is waived if changing ticket to a Premium Economy or Business Premier fare of greater value than the original ticket. Tickets are not transferable to another person. Service fees apply. Note: Where the cancellation and change conditions differ between the outbound and return journeys, then the most restrictive conditions will apply for the whole journey. Mishandled checked baggage While airline systems have come a long way in recent years, occasionally checked baggage is delayed damaged or misplaced. Below you?ll find recommendations for a speedy resolution. If your checked baggage didn?t arrive To speed up luggage return, here?s what you can do: Check the status of your baggage 24/7 with the airlines online baggage tracing service. Please note you will need your airline file reference number provided to you, when you reported your bag missing on arrival For international flights, which may include connecting domestic flights, email or phone the relevant baggage services office with your file reference and name within 21 days of your arrival For domestic flights, email the relevant baggage services office with your file reference and name within 30 days of your arrival Keep the mishandled baggage report you will receive from the baggage services office Please keep receipts for emergency or replacement items Also keep the relevant airline ticket, baggage receipts and excess baggage coupons We will contact you as soon as your baggage is located and, subject to customs and quarantine regulations, deliver it to the address specified. You may also elect to receive daily updates via SMS and/or email. Please ensure baggage services staff are updated with your correct contact details including a valid mobile phone and/or email address. If your contact and/or delivery details have changed, please advise the relevant baggage services office or online baggage tracing service. If your baggage isn?t returned to you within 24 hours and you are away from your home town, you may be entitled to emergency expenses. For details, contact the relevant baggage services office or online baggage tracing service. If you have travel insurance, check your policy benefits. If your bag has not been found after seven days, please complete the claim form provided to you on arrival. Alternatively, you can download the claim form and email it to your nearest Air New Zealand baggage services office. If your baggage is not located within 21 days, the claim will be processed while search continues. You should also contact your travel insurer. Air New Zealand?s liability for lost baggage is limited by international conventions and the Carriage of Goods Act.. Applying for compensation if your bag is damaged Report the damage to your nearest baggage services office by email within seven days. Air New Zealand will assess your claim and either provide a replacement bag of the same value (less depreciation) or process your claim according to the applicable liability limitations. Time Limits for reporting/claiming on delayed loss or damaged checked baggage You must report delayed or damaged checked baggage in writing within the time limits below; Domestic (no international connections) 30 days in the case of damage to, loss or destruction of part only of an item of checked baggage 21 days since the case of loss of the whole item from the date of arrival International In the case of damage to your baggage, as soon as you discover the damage after you have received the baggage, and at the latest within 7 days In the case of delay, within 21 days from when the baggage has been made available to you Lost property Sometimes passengers leave personal property behind on the aircraft, airline lounge or airport. Here are our recommendations for a speedy resolution; If you leave something on the plane or in the airline lounge If you left an item in one of the lounges or on board the aircraft, complete the airlines online lost property report. If required, a letter can be provided to support an insurance claim. Found items are held for one month. You?ll need to confirm ownership and provide photo ID when you collect a lost item. ?If you leave something at the airport If you left an item at a gate or check-in or somewhere else in at the airport, please contact the relevant airport company.