LUFTHANSA

Lufthansa, the largest airline in Europe, was founded in 1953, and it commenced operations in 1955. Deutsche Lufthansa AG shares have been publicly traded on all German stock exchanges since 1966, and its headquarters is in Cologne, Germany. In addition to its main passenger operation, Lufthansa has several airline subsidiaries. The main hub, called Lufthansa Aviation Centre (LAC), is at Frankfurt Airport. Lufthansa?s secondary hub is at Munich Airport. The airline flies several destinations around the world. They have 4 travel classes which include: Economy Class, Premium Economy, Business Class, First Class. They also offer private jet services. ROUTES LUFTHANSA AIRLINE OPERATES FLIGHTS ON Lufthansa flies to about 90 destinations all over the world. Some of the popular routes include: Abuja (Nigeria) Accra (Ghana) Cotonou (Benin Republic) Lome (Togo) Ouagadougou (Burkina Faso) Abidjan (Cote D?ivoire) Malabo (Equitorial Guinea) Monrovia (Liberia) Freetown (Sierra Leone) Conakry (Guinea) Banjul (Gambia) Dakar (Senegal) The flights from Nigeria, take off from Nnamdi Azikiwe International Airport, and they go to about 122 destinations. LUFTHANSA AIRLINE FLEET Lufthansa makes use of both Airbus and Boeing aircraft, and they include:- Airbus A380 ? 800: The A380 is the world?s largest and heaviest passenger aircraft. It is just under 73 meters long, 24 meters high and weighs 560 tons at takeoff. The A380-800 is certified for up to?853 passengers?(538 on the main deck and 315 on the upper. Boeing 747 - 8: Lufthansa has 19 Boeing 747-8 in fleet. The aircraft has a range of 13,100 km, a speed of 920 kph, and a length of 76.3 km. It has a seating capacity of 230. Airbus A350 ? 900:? This jetliner has a range of 15,000 km, and accommodates 325 passengers in a standard three-class configuration. Airbus A340 ? 600: Lufthansa has the A340-600, and is capable of carrying 379 passengers in a three-class cabin layout 13,900?km (7,500?nmi). Airbus A340 ? 300: The?Airbus A340?is a?long-range, four-engine,?wide-body?commercial passenger?jet airliner with a seating capacity of 295. Airbus A330 ? 300: As a twin-engine twin-aisle wide-body that can carry 277 to 440 passengers, the A330-300 is flexible enough to offer a range of seating options. Airbus A321 ? 100/200: The?Airbus A321?is a member of the?Airbus A320 family?of short- to medium-range,?narrow-body, commercial passenger?twin-engine?jet airliners?manufactured by?Airbus. Airbus A319 ? 100: The?Airbus A319?is a member of the?Airbus A320 family?of short- to medium-range,?narrow-body, commercial passenger?twin-engine?jet airliners?manufactured by?Airbus. The A319 carries up to 160 passengers and has a maximum range of 3,700?nmi (6,900?km; 4,300?mi). Boeing 737 - 500: The Boeing 737 - 500 is a member of the Classic 737 family with 2 turbofan engines, and it is a short-to-medium-range narrow-body airliner which carries between 128 and 149 passengers. Boeing 737 - 300: The?Boeing 737-300?is a twin-engine short-to-medium-range narrow-body airliner with a capacity of maximum 149 passengers produced by the American manufacturer?Boeing Commercial Airplanes. Embraer ERJ 195: The?Embraer ERJ 195 is a member of the E-Jet family?is a series of?narrow-body?medium-range?twin-engine?jet airliners. It has a seating capacity of 112. Embraer ERJ 190: The?Embraer ERJ 190 is a member of the E-Jet family?is a series of?narrow-body?medium-range?twin-engine?jet airliners. It has a seating capacity of 190. Bombardier CRJ900: The Bombardier CRJ900 is designed to hold 86-90 passengers in a 4-abreast configuration with two lavatories and a galley as standard equipment. It can also be configured with optional 3-abreast business-class seating. Junkers Ju 52:? The Junkers Ju 52 is a small sized aircraft that accommodates 18 troops, and can be loaded with up to 9,200 kg. Every Lufthansa aircraft has a Lufthansa logo which is an encircled crane in flight. The body of the aircraft is usually white, except for the vertical stabilizer which is colored blue, having the Lufthansa logo on it. Lufthansa is also inscribed on the body of the plane. TRAVEL PACKAGES OFFERED BY LUFTHANSA AIRLINE Partner Plus Benefit?(also known as PPB for short name) is a corporate loyalty program which allows participating company to?earn valuable BenefitPoints?whenever the employees/staffs travel on?Lufthansa, SWISS or Austrian Airlines. It is a double reward as individual travelers can earn mileage for their personal frequent-flyer-card and collect BenefitPoints for the company at the same time. The Partner Plus Benefit (PPB) membership is free of charge; and by participating in the program, Traveller's company earn BenefitPoints whenever the employees travel with Lufthansa/SWISS/Austrian. The Miles & More program provides for several different frequent flyer levels, all of which are valid for at least two years. When customers first enroll, they become Miles & More members. Members will receive their regular Miles & More plastic card as soon as they have earned one award mile with one of the Miles & More partners. This award is credited to the member?s mileage account. Members will not need their temporary Miles & More paper card any more after that. There are four tiers of miles and more membership. Basic, Frequent traveler, Senator, and HONCircle. SPECIAL SERVICES OFFERED BY LUFTHANSA AIRLINE Lufthansa airline offers special services to their customers. Passengers on board are provided with food and beverages, internet, entertainment, inflight shopping, seat maps, and digital magazines. Passengers at the airport have lounges where they can relax in wait for their flights. WHERE TO BOOK LUFTHANSA AIRLINE FLIGHT TICKETS Lufthansa offers online booking services on their website. Booking online is less stressful, and it comes with a myriad of benefits. All that customer needs to do is, register and get a booking code. With that booking code, customer has the ability to rebook a flight, cancel a flight and get refunds, upgrade travel class options, make a seat reservation ? window or aisle seat, and book special meals for their flights. The other options that come with the booking services is the ability for customers to check their flight status, call up their passenger receipts online and print them immediately on their own PC, print their baggage receipt, get baggage carousel information when their baggage is on, check their baggage status and print home tags. FLYING WITH CHILDREN Children under 2 years old (24 months), are not required to have their own seat. Guardians must, however, inform Lufthansa airline that they will be traveling with an infant on their lap. Traveling on domestic German routes with babies is free of charge, but on all other routes guardians must pay 10% of the applicable adult fare for the infant. Please note that for safety reasons, only one infant under 2 is permitted to be seated on an adult?s lap . However, if the guardian has a second child under two years old travelling with them, they have the option of booking a seat and taking an appropriate child restraint system, such as a baby car seat or child seat, on board with them. Guardian can also choose to purchase a seat for their infant as long as they have the?proper child restraint device that matches Lufthansa's specification. On an entire long-haul fleet, Lufthansa provides special baby cots available for infants. The bassinets are perfectly suited for babies up to 14 kg in weight and up to 83 cm in length. The number of bassinets on board is limited. Guardians can reserve the baby cots up to 48 hours before flight departure. A child restraint system or child car seat or baby seat can be used on board to increase the passive safety of infants and children (up to about 7 years of age). Their use is entirely voluntary. Children aged?between five and 11 years?may only fly unaccompanied if they are using Lufthansa?s special service or if they are travelling with someone who is at least 12 years old. However, children aged from 12 up to a maximum of 17 years old, who are travelling alone, can also be looked after at the request of their parents. BAGGAGE ALLOWANCE FOR CHILDREN At Lufthansa, children under 2 have a free baggage allowance of one piece up to 23 kg. This does not apply to the Light fare in Economy Class on European flights. In this case only the accompanying adult can add one piece of baggage for a fee of ? 15 per direction. Additional pieces of baggage must be checked in as excess baggage. A car seat or folding buggy or pram or a baby carrier may be carried as carry-on baggage free of charge. FLYING WITH PETS Pets are allowed to fly in Cabin or as a cargo to all domestic and international destinations. Dogs and cats are allowed in the cabin. Limits of 2 pets per passenger. Assistance dogs ? dogs that aid blind passengers are allowed in the cabin free of charge. It is recommended that a dog harness and muzzle is used on them. Passengers traveling with assistance dogs should also notify the airline at least 48 hours prior to their departure, and they should note the following rules. The dog must be trained to behave well in a public environment (e.g. no barking, growling, jumping up at people or other animals and/or that the animal will on no account defecate or urinate in the cabin or at the gate or does this in a manner that does not present a risk to health or a hygiene problem) The dog must fit into the passenger?s footwell. The dog will on no accounts, sit on a passenger?s seat. Pets as cargos, on transit at the Frankfurt Animal Lounge, are provided individual care and food. When a booking is done in advance for pets, Lufthansa provides plastic kennels. The premium pet service offers an additional exclusive service to ensure pet owners that their pets receive even greater personal care. CARGO DELIVERY Lufthansa cargo carrier serves some 300 destinations in 90 countries with its own fleet of freighters, the belly capacities of Lufthansa?s passenger aircraft and an extensive road services network. The pricing for cargos consists of just two components: a net rate and an ?Airfreight Surcharge?. As a result, the different surcharges currently in place, i.e. for fuel and security, will be eliminated. TERMS AND CHECK IN POLICY FREE BAGGAGE ALLOWANCE Economy class: 1 bag up to 23 kg Premium Economy class: 2 bags up to 23 kg Business Class: 2 bags each up to 32 kg First Class: 3 bags each up to 32 kg FARES ON EUROPEAN FLIGHTS Economy Light: 1 piece of carry-on baggage up to 8kg Economy Classic: 1 piece of carry-on baggage up to 8 kg, 1 bag up to 23 kg Economy Flex: 1 piece of carry-on baggage up to 8 kg, 1 bag up to 23 kg Business Class: 2 pieces of carry-on baggage each up to 8 kg, 2 bags each up to 32kg Baby?s (0-2 years)?regardless of their booked travel class (except economy light) and miles&more status, have a free baggage allowance of one piece up to 23 kg. EXTRA BAGGAGE If passengers are traveling on the ?Light? fare, they can book one piece of baggage weighing up to 23 kg for a fee of EUR 15 per outbound or return flight online under ?My Bookings?. If passengers book at the last minute at the airport ticket counter or check-in counter, an increased fee of EUR 30 applies and if they book at the gate, the fee is EUR 45. If passengers are traveling on the Light fare, free carriage of any sports baggage (ski or snowboarding equipment, etc.) instead of a booked item of baggage or in addition to a booked item of baggage does not apply. Please note that once extra baggage fee is paid, the baggage fee is not refundable. CHECK IN TERMS Lufthansa's Web Check-in allows you to check-in starting 23 hours before your flight departs. Passengers using Lufthansa in Nigeria, are advised to arrive at least 2 hours before departure time. Check in deadline for Abuja ? Nnamdi Azikiwe International airport, is 90min before departure. Check in deadline for Lagos ? Murtala Muhammed International Airport, is 60min before departure. Check in deadline for Port Harcourt International Airport, is 60min before departure. CHANGING A FLIGHT BOOKING Flight bookings can be changed provided the fare conditions of customer?s ticket permit it. Tickets with fare conditions that allow changes to be made free of charge can also be changed at any Quick Check-in machine or check-in counter, while they remain valid. CHANGE OF ROUTES A change of route is sometimes possible under fare conditions. If you change your flight route, there may be a difference in price between the ticket you have already booked and the new fare, which will then be charged in addition to any possible change of booking fee. Please note that a number of special fares do not permit route changes. NO SHOW FEE Customers who fail to show up for their flights, and failed to notify Lufthansa Airline in advance, are expected to pay a no show fee. This is due to the fact that the airline at that time would be unable to sell off the free seats. If a passenger buys a two-way ticket and fails to use the first one, according to the airlines? policy, the second ticket would be forfeited. Customer will need to pay a rebooking fee. RESTRICTED ITEMS For safety reasons the following items are not allowed on board:

• Samsung Galaxy Note 7 smartphones. The smartphone is neither allowed on board nor in the carry-on and checked baggage. Lufthansa Group does not offer any storage facilities at the airports.
• Briefcases with built-in alarm devices
• Explosives, fireworks, flares
• Pressurized containers containing irritant gases, self-defense sprays, camping gas
• Containers with flammable liquids such as lighter fuel, paint, varnish, cleaning agents
• Items that ignite easily, such as matches
• Substances that emit flammable gases upon contact with water
• Oxidizing substances, such as bleaching powder, peroxides
• Poisonous (toxic) and infectious substances, such as quicksilver, bacteria and virus cultures
• Radioactive materials and items
• Corrosive substances, such as acids, alkalis, wet cell batteries
• Strongly magnetic materials
• Petrol-operated equipment and tools that have contained minimal amounts of petrol (e.g. for test purposes)
• Electro shock weapons, such as tasers
• Self-balancing, small electric vehicles such as hoverboards, mini-Segways, Airwheels and Solowheels.

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