Singapore Airlines (SIA) is the national carrier of Singapore. It was founded on 28 January 1972 as Mercury Singapore Airlines. On 30th June 1972, the Airline was renamed Singapore Airlines. It was previously part of Malaysia-Singapore Airlines (MSA).
Singapore Airlines is majority-owned by the Singapore government investment and a holding company called Temasek Holdings, which holds 56% of voting stock.
Singapore Airlines? head office is located at Airline House, by Changi Airport in the Changi area of Singapore.
The ?Airline flies to 62 international destinations (including seasonal destinations) in 30 countries on five continents (as of Nov 2016) from its primary hub in Singapore.
The airline used to operate two of the longest flights in the world, both direct flights from Singapore to Los Angeles and Singapore to Newark with Airbus A340-500 aircraft. All A340-500 aircraft were phased out in 2013 and direct flights to both destinations have been terminated. Nonstop service to Los Angeles was terminated on 20 October 2013 (the airline continues to serve Los Angeles from Singapore via Tokyo-Narita and nonstop service to Newark was terminated on 23 November 2013 in favor of the Singapore-New York JFK route via Frankfurt. Singapore Airlines also operates flights between between Singapore and Wellington via Canberra. This route is also known as the Capital Express.
Singapore Airline operates flights through several routes. Below is a table of the airports and countries that the airline flies to;
| Country-City |
Airport Code |
Airport Name |
Notes |
Refs |
| IATA |
ICAO |
| Afghanistan |
| Kabul |
KBL |
OAKG |
Hamid Karzai International Airport |
Terminated |
|
|
| Australia |
| Adelaide |
ADL |
YPAD |
Adelaide Airport |
|
|
|
| Brisbane |
BNE |
YBBN |
Brisbane Airport |
|
|
|
| Cairns |
CNS |
YBCS |
Cairns Airport |
Terminated |
[3] |
|
| Canberra |
CBR |
YSCB |
Canberra International Airport |
|
[4] |
|
| Darwin |
DRW |
YPDN |
Darwin International Airport |
Terminated |
|
|
| Hobart |
HBA |
YMHB |
Hobart International Airport |
Terminated |
|
|
| Melbourne |
MEL |
YMML |
Melbourne Airport |
|
|
|
| Perth |
PER |
YPPH |
Perth Airport |
|
|
|
| Sydney |
SYD |
YSSY |
Sydney Airport |
|
|
|
| Austria |
| Vienna |
VIE |
LOWW |
Vienna International Airport |
Terminated |
|
|
| Bahrain |
| Bahrain |
BAH |
OBBI |
Bahrain International Airport |
Terminated |
|
|
| Bangladesh |
| Dhaka |
DAC |
VGHS |
Shahjalal International Airport |
|
|
|
| Belgium |
| Brussels |
BRU |
EBBR |
Brussels Airport |
Terminated |
|
|
| Brazil |
| S?o Paulo |
GRU |
SBGR |
S?o Paulo-Guarulhos International Airport |
Terminated |
[5] |
|
| Brunei Darussalam |
| Bandar Seri Begawan |
BWN |
WBSB |
Brunei International Airport |
|
|
|
| Canada |
| Toronto |
YYZ |
CYYZ |
Toronto Pearson International Airport |
Terminated |
|
|
| Vancouver |
YVR |
CYVR |
Vancouver International Airport |
Terminated |
[6] |
|
| Denmark |
| Copenhagen |
CPH |
EKCH |
Copenhagen Airport |
|
|
|
| Egypt |
| Cairo |
CAI |
HECA |
Cairo International Airport |
Terminated |
[7] |
|
| France |
| Paris |
CDG |
LFPG |
Charles de Gaulle Airport |
|
|
|
| Germany |
| Berlin |
SXF |
EDDB |
Berlin Sch?nefeld Airport |
Terminated |
|
|
| D?sseldorf |
DUS |
EDDL |
D?sseldorf Airport |
|
[8] |
|
| Frankfurt |
FRA |
EDDF |
Frankfurt Airport |
|
|
|
| Munich |
MUC |
EDDM |
Munich Airport |
|
[9][10] |
|
| Greece |
| Athens |
ATH |
LGAV |
Athens International Airport |
Terminated |
[11] |
|
| Hong Kong |
| Hong Kong |
HKG |
VHHH |
Hong Kong International Airport |
|
|
|
| India |
| Ahmedabad |
AMD |
VAAH |
Sardar Vallabhbhai Patel International Airport |
|
|
|
| Amritsar |
ATQ |
VIAR |
Sri Guru Ram Dass Jee International Airport |
Terminated |
[12] |
|
| Bangalore |
BLR |
VOBL |
Kempegowda International Airport |
|
|
|
| Chennai |
MAA |
VOMM |
Chennai International Airport |
|
|
|
| Delhi |
DEL |
VIDP |
Indira Gandhi International Airport |
|
|
|
| Hyderabad |
HYD |
VOHS |
Rajiv Gandhi International Airport |
Terminated |
|
|
| Kochi |
COK |
VOCI |
Cochin International Airport |
Terminated |
|
|
| Kolkata |
CCU |
VECC |
Netaji Subhas Chandra Bose International Airport |
|
|
|
| Mumbai |
BOM |
VABB |
Chhatrapati Shivaji International Airport |
|
|
|
| Indonesia |
| Denpasar |
DPS |
WADD |
Ngurah Rai International Airport |
|
|
|
| Jakarta |
CGK |
WIII |
Soekarno?Hatta International Airport |
|
|
|
| Medan |
MES |
WIMK |
Polonia International Airport |
Terminated |
|
|
| Palembang |
PLM |
WIPP |
Sultan Mahmud Badaruddin II International Airport |
Terminated |
|
|
| Pekanbaru |
PKU |
WIBB |
Sultan Syarif Kasim II International Airport |
Terminated |
|
|
| Surabaya |
SUB |
WARR |
Juanda International Airport |
|
[13] |
|
| Iran |
| Tehran |
THR |
OIII |
Mehrabad International Airport |
Terminated |
|
|
| Italy |
| Milan |
MXP |
LIMC |
Milan?Malpensa Airport |
|
|
|
| Rome |
FCO |
LIRF |
Leonardo da Vinci-Fiumicino Airport |
|
|
|
| Japan |
| Fukuoka |
FUK |
RJFF |
Fukuoka Airport |
|
|
|
| Hiroshima |
HIJ |
RJOA |
Hiroshima Airport |
Terminated |
|
|
| Nagoya |
NGO |
RJGG |
Ch?bu Centrair International Airport |
|
|
|
| Osaka |
KIX |
RJBB |
Kansai International Airport |
|
|
|
| Sapporo |
CTS |
RJCC |
New Chitose Airport |
Seasonal |
[14] |
|
| Sendai |
SDJ |
RJSS |
Sendai Airport |
Terminated |
[3] |
|
| Tokyo |
HND |
RJTT |
Haneda International Airport |
|
[15] |
|
| Tokyo |
NRT |
RJAA |
Narita International Airport |
|
|
|
| Kuwait |
| Kuwait City |
KWI |
OKBK |
Kuwait International Airport |
Terminated |
|
|
| Macau |
| Macau |
MFM |
VMMC |
Macau International Airport |
Terminated |
|
|
| Malaysia |
| Penang |
PEN |
WMKP |
Penang International Airport |
Terminated |
|
|
| Kota Kinabalu |
BKI |
WBKK |
Kota Kinabalu International Airport |
Terminated |
|
|
| Kuala Lumpur |
KUL |
WMKK |
Kuala Lumpur International Airport |
|
|
|
| Kuching |
KCH |
WBGG |
Kuching International Airport |
Terminated |
|
|
| Maldives |
| Mal? |
MLE |
VRMM |
Ibrahim Nasir International Airport |
|
|
|
| Malta |
| Malta |
MLA |
LMML |
Malta International Airport |
Terminated |
|
|
| Mauritius |
| Mauritius |
MRU |
FIMP |
Sir Seewoosagur Ramgoolam International Airport |
Terminated |
|
|
| Myanmar |
| Yangon |
RGN |
VYYY |
Yangon International Airport |
|
[16] |
|
| Nepal |
| Kathmandu |
KTM |
VNKT |
Tribhuvan International Airport |
Terminated |
|
|
| Netherlands |
| Amsterdam |
AMS |
EHAM |
Amsterdam Schiphol Airport |
|
|
|
| New Zealand |
| Auckland |
AKL |
NZAA |
Auckland Airport |
|
|
|
| Christchurch |
CHC |
NZCH |
Christchurch International Airport |
|
|
|
| Wellington |
WLG |
NZWN |
Wellington International Airport |
|
[4] |
|
| Pakistan |
| Karachi |
KHI |
OPKC |
Jinnah International Airport |
Terminated |
|
|
| Lahore |
LHE |
OPLA |
Allama Iqbal International Airport |
Terminated |
|
|
| People's Republic of China |
| Beijing |
PEK |
ZBAA |
Beijing Capital International Airport |
|
|
|
| Guangzhou |
CAN |
ZGGG |
Guangzhou Baiyun International Airport |
|
|
|
| Hangzhou |
HGH |
ZSHC |
Hangzhou Xiaoshan International Airport |
Terminated |
|
|
| Nanjing |
NKG |
ZSNJ |
Nanjing Lukou International Airport |
Terminated |
|
|
| Shanghai |
PVG |
ZSPD |
Shanghai Pudong International Airport |
|
|
|
| Shenzhen |
SZX |
ZGSZ |
Shenzhen Bao'an International Airport |
Terminated |
|
|
| Philippines |
| Cebu |
CEB |
RPVM |
Mactan?Cebu International Airport |
Terminated |
|
|
| Manila |
MNL |
RPLL |
Ninoy Aquino International Airport |
|
|
|
| Russia |
| Moscow |
DME |
UUDD |
Domodedovo International Airport |
|
[17] |
|
| Saudi Arabia |
| Dhahran |
DHA |
OEDR |
Dhahran International Airport |
Terminated |
|
|
| Jeddah |
JED |
OEJN |
King Abdulaziz International Airport |
Terminated |
[18] |
|
| Riyadh |
RUH |
OERK |
King Khalid International Airport |
Terminated |
[7] |
|
| Singapore |
| Singapore |
SIN |
WSSS |
Singapore Changi Airport |
Hub |
|
|
| South Africa |
| Cape Town |
CPT |
FACT |
Cape Town International Airport |
|
|
|
| Durban |
DUR |
FADN |
Durban International Airport |
Terminated |
|
|
| Johannesburg |
JNB |
FAOR |
O. R. Tambo International Airport |
|
|
|
| South Korea |
| Busan |
PUS |
RKPK |
Gimhae International Airport |
Terminated |
|
|
| Seoul |
ICN |
RKSI |
Incheon International Airport |
|
|
|
| Spain |
| Barcelona |
BCN |
LEBL |
Barcelona?El Prat Airport |
|
|
|
| Madrid |
MAD |
LEMD |
Adolfo Su?rez Madrid?Barajas Airport |
Terminated |
|
|
| Sri Lanka |
| Colombo |
CMB |
VCBI |
Bandaranaike International Airport |
|
|
|
| Sweden |
| Stockholm |
ARN |
ESSA |
Stockholm Arlanda Airport |
|
[19][20] |
|
| Switzerland |
| Z?rich |
ZRH |
LSZH |
Z?rich Airport |
|
|
|
| Taiwan |
| Kaohsiung |
KHH |
RCKH |
Kaohsiung International Airport |
Terminated |
|
|
| Taipei |
TPE |
RCTP |
Taiwan Taoyuan International Airport |
|
|
|
| Thailand |
| Bangkok |
BKK |
VTBS |
Suvarnabhumi Airport |
|
|
|
| Turkey |
| Istanbul |
IST |
LTBA |
Istanbul Atat?rk Airport |
|
|
|
| United Arab Emirates |
| Dubai |
DXB |
OMDB |
Dubai International Airport |
|
|
|
| Abu Dhabi |
AUH |
OMAA |
Abu Dhabi International Airport |
Terminated |
[21] |
|
| United Kingdom |
| London |
LHR |
EGLL |
London Heathrow Airport |
|
|
|
| Manchester |
MAN |
EGCC |
Manchester Airport |
|
|
|
| United States |
| Chicago |
ORD |
KORD |
O'Hare International Airport |
Terminated |
[22] |
|
| Honolulu |
HNL |
PHNL |
Honolulu International Airport |
Terminated |
[23] |
|
| Houston |
IAH |
KIAH |
George Bush Intercontinental Airport |
|
[24][17] |
|
| Las Vegas |
LAS |
KLAS |
McCarran International Airport |
Terminated |
[25] |
|
| Los Angeles |
LAX |
KLAX |
Los Angeles International Airport |
|
|
|
| Newark |
EWR |
KEWR |
Newark Liberty International Airport |
Terminated |
[2] |
|
| New York City |
JFK |
KJFK |
John F. Kennedy International Airport |
|
|
|
| San Francisco |
SFO |
KSFO |
San Francisco International Airport |
|
|
|
| Vietnam |
| Hanoi |
HAN |
VVNB |
Noi Bai International Airport |
|
|
|
| Ho Chi Minh City |
SGN |
VVTS |
Tan Son Nhat International Airport |
|
|
|
Average fares on some popular Routes with Singapore Airlines
Tokyo to Los Angeles
Travel time: 9hours 50 Minutes to 29hours 10 minutes
Fare: 459 - 1270Euro
San Francisco to Hyderabad
Travel Time: 19hours 45minutes to 36hours 15minutes
Fare: 693 - 1600Euro
Los Angeles to Tokyo
Travel Time: 11hours 10minutes to 26hours 45minutes
Fare: 346 ? 987Euro
Airline Fleet
The Singapore Airlines fleet features exclusively wide-body aircraft from four aircraft families: The Boeing 777, Airbus A380, Airbus A350, and the Airbus A330. As of 31 May 2017, there were 112 aircraft registered in the Singapore Airlines fleet.
Travel Packages offered by Singapore Airlines
KrisFlyer is the frequent flyer program of Singapore Airlines and is designed to reward those who loves to travel frequently. You earn Kris Flyers Miles when you fly as well as when you use your credit card, book a hotel hire a car and even when making a phone call.
KrisFlyer has three tiers of membership, which all give you the opportunity to enjoy more rewards whenever you travel. The more you fly, the faster you advance to the two higher tiers ? KrisFlyer Elite Silver and KrisFlyer Elite Gold.
Special Services Offered by Singapore Airlines
In 2008, Singapore Airlines introduced their Suites Class, the most luxurious class of flying that is commercially available.
The Suites were exclusive to their flagship Airbus A380, and they go beyond flat beds by offering enclosed private cabins with sliding doors that cocoon you in your own little lap of luxury. The interior was designed by French luxury yacht designer Jean-Jacques Coste and comes along with a plush soft leather armchair hand-stitched by the Italian master craftsmen Poltrona Frau. Perhaps most well-known of all, Singapore Airlines became the first and only commercial airline with a double bed in the sky.
Each individual cabin has its own sliding door and window blinds to give you all the privacy you desire. Its spaciousness allows for a standalone bed, completely separate from your seat. Designed by French luxury yacht designer Jean-Jacques Coste, the individual cabins in the Suites are finished in cream and brown, and accented with leather and wood to create a cosy, homely atmosphere.
Acclaimed chefs bring fine dining onboard with creations inspired by cuisines and cultures from around the world. Meals are served on bone china by Wedgwood and specially designed for Singapore Airlines. Passengers can reserve their main course up to 24 hours before flying, including creations by notable chefs from our International Culinary Panel. Dine in restaurant setting onboard with full table service, and wines to match the food and altitude.
There are over 1,000 entertainment options ?movies, television programs, music, games and apps ? on a 23-inch personal LCD with Bose noise-cancelling headphones. Passengers on this flight will stay in touch with family, friends and colleagues with Internet connectivity, as well as text and multimedia messaging.
Where to Book Singapore Airline Flight Tickets
Bookings and check-ins can be done at any of the Singapore airline offices on the day of the flight or any day prior to that date.
Online bookings can be done at hotels.ng/flights
Flying with Children
Bassinets
Passengers are encouraged to request for a bassinet when booking an infant ticket, as only a limited number of bassinets are available on board and offered on a first-come, first-served basis.
Each bassinet measures at 768mm (L) x 298mm (W) x 158mm (H), and can support a maximum weight of 14kg.
Child Car Seats and Harnesses
While booster seats, vests and harness-type child restraint devices are not permitted on board, you?re welcome to use approved car-type child safety seats and FAA-approved child harnesses for children under 3 years of age. For your child?s safety, secure him/her in the child safety seat by its harness at all times, even when the ?fasten seat belt? sign is switched off.
Child Safety Seats 'musts' on Singapore Airlines
Child safety seats must be forward- or aft-facing and secured to the passenger seat with the aircraft safety belt by a lap belt or two-point harness, according to the child/infant car seat manufacturer?s instructions. The passenger seat will be charged at a child?s fare. Note that child safety seats that must be secured by a three-point harness cannot be used on Singapore Airlines flights.
The child safety seats must be fit within these maximum areas (below), measured between the armrests of the typical passenger seat in each cabin class:
Cabin class ? ? ? ? ? ? ? ? ? ? ? ? ? ? Maximum area (Width x Depth)
Economy ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 17? x 27?
Premium Economy ? ? ? ? ? 18? x 31?
Business ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?19? x 33?
First ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?36? x 42?
Suites ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 23? x 64?
These measurements serve as guidance. For details and assistance, get in touch with your local Singapore Airlines office.
The child safety seat must not extend unreasonably beyond the passenger sea. This means an adult must be able to move past the child safety seat when the seats in the row immediately in front of it are in the upright position.
The child safety seat must not block the aisle. Which means the aisle remains accessible during taxi, take-off and landing.
An aft-facing child safety seat that doesn?t have a belt path must be used with a detachable base. However, these child seats that require detachable bases may not fit properly in the passenger seat.
An aft-facing child safety seat that has a belt path, and is properly labelled, doesn?t need a detachable base.
Child/Infant car seats must also be approved by a foreign airworthiness authority and meet the relevant government standards.
Stroller
You may carry onboard any type of compact foldable light-weight stroller only if they meet the following requirements:
The stroller must meet SIA?s standard cabin bag dimensions (up to 7kg and sum of length, width and height should not exceed 115cm) and must be able to be stored in the cabin overhead compartment. The stroller will be counted towards your cabin baggage allowance for your class of travel (i.e. your compact foldable lightweight stroller will be counted as 01 piece of cabin bag).
The stroller must be folded and packed into its carrier bag prior to boarding.
The stroller must not be opened and used in the aircraft cabin at all times.
Compact foldable light-weight strollers will be checked in if there is no space in the cabin.
Strollers that do not meet the above requirements will also have to be checked in. These strollers, when checked in, will not be counted as part of your checked baggage allowance.
Convertible Inflight Beds for Children
Travel gadgets that convert into leg rests or inflight beds for children may be used on board Singapore Airline flights as long as the instructions for use set by the manufacturer are followed.
For your child's safety, these convertible inflight beds may only be used at the window seats or the middle seat between the aisles. Your child must also be able to fasten the seatbelt under his or her arm when using the inflight bed. If your child is under two years of age, he or she must be removed from the convertible inflight bed, and secured with an infant seatbelt whenever the seatbelt sign is switched on. To ensure safe use of convertible inflight beds for children, they:
Must be packed and securely stowed in the overhead compartment or under the seat in front during taxi, take-off and landing
Cannot be used at the emergency exit rows
Must not interfere with or prevent the seat in front from reclining
Must not damage the aircraft seat if they need to be attached to any part of the seat
Cannot be combined so as to allow two or more convertible inflight beds to occupy several seats, as shown.
The convertible inflight bed should not exceed a total dimension of 115cm (when the length, width and height of the fully deployed bed is combined), and will be counted as part of your cabin baggage allowance.
For more details, get in touch with your local Singapore Airlines office.
Infant/Child Passenger Regulations
Singapore Airlines is unable to accept infant passengers within the first 48 hours of their birth. Air travel is also not recommended for infants seven days of age or under.
Each infant or child must be accompanied by a parent/guardian who is at least 18 years of age. (Otherwise, our unaccompanied minor special assistance service is required.)
One adult may travel with two infants (from 7 days to under 2 years of age), one of them is able to use an approved child safety seat and the other an infant seat belt.
Child Meals and Other Amenities
Meals suitable for children are available on all Singapore Airlines flights, except those to and from Singapore and Kuala Lumpur. Simply request the meal when you make your booking. General baby amenities such as diapers, disposable bibs, feeding bottles, and baby wipes are also available. It is however recommended that you bring your own ? as we can only carry a limited quantity and these amenities may not be able to match your specific requirements.
Advice to Keep Children Occupied on Longer Flights
Pack Little Gifts/ Rewards
This is the oldest trick in the book and it works like a charm. Wrap tiny toys and gifts to reward your child for being well behaved every half- hour or hour depending on the duration of the trip. Kids love gifts and surprises and will be eager to get them. These gifts don?t have to be expensive and can even be old forgotten toys. Children will love it either way. Try to limit the gifts to soft, stuffy toys or threats, because solid toys might easily injure the kids or other passengers if thrown towards them.
Get a Portable DVD Player or Tablet
The kids of these generation are very tech savvy and curious. Bringing along a portable DVD/ tablet will help occupy most of the kid?s time and help to reduce boredom. Just like the gift they can be used as a reward for good behavior. Cartoons and animated movies should be stored on the tablets and DVDs carried along for the DVD player. Before you board, download some kids? games or kid-friendly apps to your tablet (make sure to switch it to Airplane mode for the flight). Some good ones include Bubbles (where you simply have to pop bubbles with your finger, an endlessly fascinating pastime for toddlers), Toddler Cars (animations of all sorts of vehicles, complete with noises - make sure to bring headphones) and Peppa Pig Happy Mrs Chicken (chances are your child is obsessed with Peppa Pig, so anything starring the pink one will inspire awe, but this is actually a pretty good game).
Carry a Pillow & Blanket
Small children can sit on a pillow so they can see out of the window better, while older children may find sleeping more comfortable with a pillow. A blanket is also good as its familiarity will comfort your child as well keep them warm if it gets chilly on-board. Read our review of the best travel pillows on the market.
Use a Trunki
A trunki is a brand of ride/carry-on hand luggage for children. They may appear a little overpriced, but trunkis are a lifesaver for entertaining little ones when you?re in long queues, as your kid can happily propel him/herself around while sitting on top. Not only that, the strap allows you to pull your child around, saving their tired little legs if your walk to the departure gate is a long one. A bit expensive,but , a few cheaper forms of ride-on luggage are gradually trickling onto the market, like Skoot Kid's and Kiddee Cases.
Plan Your Flight in 15-minute Slots
Divide the entire flight duration into 15- minutes intervals. For a three-hour journey you need around ten activities to keep young kids entertained (as the first and last 15 minutes you can occupy them by looking out the window for take-off and landing). CBeebies magazines, a favourite story book, drawing, Snap, and snacks are all good activities to keep them entertained. It's unlikely you will need all ten (especially if you manage to get them to sleep) but better to have too many than too few.
Get Stickers
Choosing and pasting stickers is a fun activity to engage your kids in. the best part about this is that it takes up a whole lot of time. Give them a lunch box, water bottle or even their shoes to decorate. You will probably end up having to unpeel stickers from their body parts and maybe even parts of the seat afterwards, but that?s a little price to pay for having them composed and quiet for about an hour.
Carry Sweets Along
This is for a more practical reason. You know that popping felling your ears makes while the plane is taking off or landing? Well, its much worse for kids, it causes painful ears for them. It is common practice to give babies a bottle to encourage them to suck and swallow. The same principle is applicable to children, if you give your child a lollypop (ideally sugar free) for take off and landing. It helps to soothe them and distract them from the potentially scary sensation.
Bring Foods that Last Longer
Offer your kids foods that will take them longer to eat, this helps to occupy your child for longer. A box of raisins is great because it contains natural sugars, while strawberries, grapes and cherry tomatoes are similarly healthy and fun to eat (although potentially messier than raisins). It is not advisable to give kids sweets or candies during a flight. The sugar increases their level of energy thereby making them more active and restless.
Watch out of the ?Aero plane Police?!
And if after trying out all the methods mentioned above to kill time and distract your child, it still doesn?t work- this one is always a winner. Simply let your child know of the ?Aero plane Police? who goes around looking for badly behaved children to take off the flight. Kids are very likely to fall for this, especially as the air hostesses are constantly walking up and down the aisle.
Moderation is the key with this tip, as were not trying to encourage you to scare your child out of their mind. A stern warning will be effective enough to get them on their best behavior.
Flying With Pets
Singapore Airlines does not offer the option of transporting pets in the cabin of any of their aircraft. However, they do offer the options of carrying pets either as checked baggage in the cargo hold of the aircraft (accompanied) or as manifest cargo (unaccompanied).
Cargo Delivery
The airline accepts the following categories for cargo delivery; valuable cargo, Airmail, dangerous goods, live animals, perishable cargo and pharmaceutical coolchain.
Terms and Check in Policy
Check in can be done online , via mobile check in or at the airport.
Online Check In
- Singapore Airlines' Internet Check-in is available from any location within Singapore Airlines? network.
- Check-in 2-48 hours before your flight is scheduled to depart.
- You may only print your Boarding Pass after internet check-in when departing from eligible airports. You may not check in online as an unaccompanied minor (below age 17), or if you are a minor whose reservation was booked separately from the accompanying adult?s reservation.
- You are not traveling in a group of 10 or more.
- If you have a connecting flight operated by another airline, you may still be able to check in online. Make sure you leave enough time at the airport to get through security, check your bags, etc.
Mobile Check In
Singapore Airlines customers can now use the iPhone App to check-in (as well as book flights, manage bookings, etc). Or visit m.singaporeair.com on an internet-enabled, mobile phone. Check in between 2 and 48 hours prior to flight departure time, select a seat, and either: get a 2D Barcode display on your mobile device, or collect a boarding pass from the Check-in counter at the airport.
Check in at The Airport
If you are traveling with checked baggage, Singapore Airlines recommends you arrive at the airport 2.5 hours before your flight is scheduled to depart.
If you are traveling without checked baggage, Singapore Airlines recommends you arrive at the airport 1.5 hours before your flight is scheduled to depart.
The boarding gate closes 10-minutes before departure time
Terms
Cancellation/ Refund
You may cancel your Singapore Airlines ticket online for a refund if you?ve purchased a ticket on a refundable fare. If you cancel a non-refundable ticket, only the taxes will be refunded. The refund will be credited to the credit/debit card used to purchase the ticket. In some instances, a cancellation/refund fee may apply. To qualify for a refund, you must cancel your ticket within the deadline stated on your booking.
If you?ve purchased a ticket in the USA and travelling to or from the USA, you may cancel your ticket without penalty within 24 hours of your booking ? as long as it?s more than a week before your flight departs.
Luggage
Delayed Baggage
If you arrive at your destination without your checked baggage, Singapore Airline will assist you by having your baggage delivered to you as soon as possible.
If you?re unable to locate your bag on arrival:
Approach any of the ground staff at the airport immediately.
You?ll have to complete a report to describe your bag in detail, along with your contact information and delivery address.
You should expect to receive the following from them:
A copy of your report
A File Reference Number
You can use your File Reference Number to check on the status of your delayed baggage online.
You can do it using the Baggage Tracer System on their website.
If there are any other issues, please get in touch with the respective Lost and Found offices listed on the Singapore official website.
When your bag is found:
You will be notified when your baggage is found and it will be delivered to the address you specified, subject to local customs regulations.
Alternatively, you may collect your baggage from the airport when notified.
If your bag is not found:
In the unlikely event that your delayed bag is still not located, you?ll have to file a claim. You?ll need to do the following:
Fill up the Baggage Claim Form provided when the report was made
Return the form with all supporting documentation by mail to the address listed on the form
Damaged Baggage
If your checked baggage arrives damaged, you?ll need to report the damage within 7 days of receiving your bag. The damaged will be assessed by the airline and might be repaired depending on the result of their assessment.
Singapore Airlines Baggage Liability Limitations:
Singapore Airlines? liability is limited in accordance with the terms of Singapore Airlines Limited?s General Conditions of Carriage for Passengers and Baggage, as well as the applicable Warsaw or Montreal Conventions (as amended from time to time) or any other applicable law or regulations, unless a higher value has been declared in advance and payment has been made for the additional relevant charges associated with the higher value declared.
Except as the applicable Conventions or other law or regulations may otherwise require, we do not assume liability for normal wear and tear to baggage. This includes: Cuts, scratches, scuffs, dents and marks that may occur despite careful handling.
Damage to, or loss of, protruding parts of the baggage including, straps, pockets, pull handles, hanger hooks, wheels, external locks, security straps, zipper tabs or other parts attached to the baggage Unsuitably-packed luggage (e.g. over-packed)
Baggage accepted under the conditions of the Limited Release tag ? this includes items retrieved or confiscated by the airport authorities or security personnel.
Please do not include valuables, important documents or money in your checked baggage. Your fragile or perishable items should not be carried in checked baggage as well. Items left onboard If you?ve left items behind on one of our aircraft that arrived in Singapore, or at one of our lounges at Changi Airport, you can submit a search request for your item here.
If you?ve left items behind at other locations, please get in touch with your local Lost & Found office as soon as possible, at the number listed for your country here. Uncollected items will be disposed of or donated after 3 months.