Check-in is from 2:00 PM, while check-out is by 12:00 PM.
Payments are accepted via cash, card, and bank transfer.
Pets are allowed with prior approval, subject to a maximum of two pets weighing up to 50 lbs each.
A refundable deposit of ₦50,000 is required, while any applicable pet fee will be discussed before arrival.
Service animals are permitted in accordance with applicable laws. Pets must be house-trained, kept on a leash in shared areas, and supervised at all times. Guests are responsible for any damage or additional cleaning caused by their pets.
Children and infants are welcome. Children count towards the maximum occupancy of five guests, while infants under two years may be excluded from the occupancy count. Children must be supervised by an adult at all times, as the apartment is not fully childproofed.
Cribs and high chairs may be available upon request, subject to prior arrangement. Guests are responsible for any damage or additional cleaning resulting from their stay.
Quiet hours are from 10:00 PM to 8:00 AM. Guests are responsible for maintaining the apartment in good condition and complying with the property's house rules.
Cancellations made at least 14 days before check-in qualify for a full refund.
Cancellations made 7–13 days before check-in qualify for a 75% refund of the nightly rate, with the cleaning fee fully refunded.
Cancellations made 2–6 days before check-in qualify for a 50% refund of the nightly rate, with the cleaning fee fully refunded.
Cancellations made less than 48 hours before check-in are not eligible for a cash refund; however, guests may receive a 50% credit towards a future stay within 12 months, with the cleaning fee refunded. No-shows are not eligible for a refund or credit, except where required by law or applicable platform policy.
Guests requesting date changes at least 14 days before check-in may receive one free change, subject to availability and any applicable rate difference. Later changes may attract an administrative fee of $25 or 10% of the booking value, in addition to any rate difference. The fee may be waived if the original dates are successfully rebooked.
For long stays of 28 nights or more, cancellations made at least 30 days before check-in qualify for a full refund. Cancellations made 14–29 days before check-in qualify for a 50% refund. Cancellations made less than 14 days before check-in are not eligible for a refund but may qualify for a 50% credit towards a future stay within 12 months.
If BH Apartments cancels a reservation for reasons other than a verified emergency, guests will receive a full refund and either a 10% credit towards a future stay or assistance finding similar accommodation nearby. In cases of serious illness, bereavement, natural disasters, or government-imposed travel restrictions, a full refund or credit may be offered upon provision of reasonable documentation.
Approved refunds are processed within 5–7 business days to the original payment method. If a cancelled reservation is successfully rebooked for the same dates, the guest may receive 50% of the amount recovered, up to the amount originally forfeited.
