Reviews of Serena Hotels and Suites

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Serena Hotels and Suites
Serena Hotels and Suites
Serena Hotels and Suites
Serena Hotels and Suites
Serena Hotels and Suites
Serena Hotels and Suites
Serena Hotels and Suites
Serena Hotels and Suites
Serena Hotels and Suites
Serena Hotels and Suites
Serena Hotels and Suites
Serena Hotels and Suites
Serena Hotels and Suites

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Cleanliness
5/0
Security
5/10
Comfort
5/10
Service Quality
5/10
Location
5/10


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Guest Reviews

8.2/10
Excellent
Based on 8 reviews

Excellent Customer Service

by Mrs E on 19 January, 2021

Excellent9.6

We stayed here in 2019, it was a fantastic stay. Very lovely manager and assistant. However, the hotel was not 100% ok, they had a problem with the lock of one of the rooms, and the tap was not flowing, the staff were 100% on point in their reaction to each of the issues. they even upgraded us at a point. I would definitely stay there again. The customer service from the security to receptionists was excellent.

Disappointed

by Moses on 20 September, 2021

Excellent9.2

The hotel location, building, environment, and cleanliness are fantastic but the staff/portals can steal you if you're not careful and the manager Okeychukwu is always to defend his staff. I stayed in the hotel for 2days and lost a valued belt worth €75.00 within few hours of my check out. I will advise intending customers to mindful of their valuable properties.

Exceptional

by Uchenna on 02 March, 2020

Excellent9.2

My stay was splendid. I had a seamless check in and I enjoyed all their services.

Comfortable and homely.

by Ayorinde on 25 January, 2021

Excellent10

Excellent customer service.I enjoyed my stay everything was nice and splendid.

Not Pleased

by Princewill on 16 May, 2022

Excellent8.4

My stay was normal because nothing was exciting at the hotel.....

Not Pleased

by Paulina on 27 October, 2021

Excellent5.2

my stay was not good at all. there were too many mosquitoes and the Ac was leaking everywhere. they really need to work on that their rooms.

Just there

by Emmy on 19 February, 2021

Excellent8.4

I expected more from this hotel, the light bulbs in the room were not okay. The reception and customer services was okay though.

Got charged twice

by John on 05 January, 2020

Excellent5.2

My worst experience so far. Got charged twice for breakfast with an excuse that they didn’t receive the money. Till now, I regret ever going there.