by OA on
23 February, 2016
Very Good2.8
The good online booking system and the work of courteous staff of the hotel is let down by the physical properties of the hotel.
Don't book the double rooms, the one I used was very poor; there is cockroach and mice infestation, the toilet does not flush, unsafe electrical wiring, broken wardrobe door, no hot water running, bed spread has iron burn hole in the centre of it, the duvet was not covered, the toilet door has no lock, the mirror in the toilet is broken,the noise from the bar below is a problem at night.
I understand that a part of the building is being renovated but this does not explain the very poor presentation of the double room.
The hotel has good potential in the hands of good managers with experience in the hospitality industry.
I will be visiting again to see if these feedback is acted upon to improve the value for money.