by Anonymous on
15 September, 2013
Very Good0
Beware, all the publicity, pictures, and online promotional material about this hotel is misleading and in some cases untrue. This is NOT a luxurious hotel by any standards and certainly does not come close to being a hotel with good global standards or facilities. I stayed for seven nights and had to be moved 5 times. Every room was substandard. Here is a list of problems we had, broken Air condition units, ACs leaked water, ACs were repaired with tape, broken fridges, mice in the room, hole in the bath in one of the 15K Niara rooms (I think is was fixed while I was there), broken taps, broken bed lights or no lights at all, no water in rooms at time, broken toilet seats, very dirty fridge cabinets telephones and rugs...the list goes on. The staff tried their best and were good at making the beds and giving the impression that the rooms were ok but this was surface dressing so don't be fooled. Management were also not prepared to make any concessions in room rates, considering the hotels state of disrepair, which lead me to believe they were happy with their sub stand hotel. I was told if I did like the hotel and its condition I should have moved. Good things; the staff, the food was nice but portions small. WiFi more on than off although it was not constant. I would not recommend this hotel and I would certainly not stay there again. This hotel is promoting itself as being something it is not so beware.