Not the best available for international visitors
by Sue on
08 January, 2019
Very Good2
I booked this hotel, as our original booking at another hotel nearby was unexpectedly overbooked. I was made to pay 5 nights upfront, to reserve our booking before arriving in Nigeria. I stayed only one night and moved to an international chain hotel at a much higher price because we had a long stay, and we weren’t happy with the previous hotel for the following in their best suite:
- unclean rooms (had to request them to clean the room, mop floors and clean dirty fridge), the finger prints on banister above bed also looked a bit suss if you know what I mean.
- dirty linens (not the actual sheets but the trimmings).
- hot water wasn’t working and bathroom tap had no flow.
- very hard and uncomfortable bed, could feel the springs and had pains after one night.
- old musty/mouldy smell.
- inattentive staff.
- lack of security (this is in a military zone, so it is generally considered a safe area but you could walk through the hotel and out the back onto the street where there was an open gate where deliveries are taken and walk back in again without seeing any staff, which didn’t feel secure). There were lots of loiterers outside (taxi staff and other men who didn’t make me feel comfortable when I left the hotel).
- lack of parking for family picking us up.
-staff dealing with complaints were not helpful and didn’t appear to care.
We returned two days after leaving as I had to get a refund. I spoke to the management staff who were easier to talk to and very apologetic, which we appreciated but they really tried trying to talk us into cancelling our fully paid booking at the new hotel and come back promising an underlay to be put on the mattress. Suggesting we cancel our booking made us feel quite uncomfortable and to be honest moving hotels again would add to the level of inconvenience already caused. Refund took days and a reminder phone call to be processed.
Overall if it had been a short stay or we didn’t have the funds to upgrade, we could have dealt with it but moving hotels resulted in us feeling safe and really enjoying our stay.