Reviews of Cumberland Hotel

2/4 Adeola Odeku Street

Cumberland Hotel
Cumberland Hotel
Cumberland Hotel
Cumberland Hotel
Cumberland Hotel
Cumberland Hotel
Cumberland Hotel
7228 likes

3/5 Excellent

Your first-hand experiences really help other travelers. Thanks!

Cleanliness
8/10
Comfort
8/10
Service Quality
8/10
Security
8/10
Location
8/10


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I certify that this review is based on my own experience and is my genuine opinion of this hotel, and that I have no personal or business relationship with this establishment, and have not been offered any incentive or payment originating from the establishment to write this review. I understand that hotels.ng has a zero-tolerance policy on fake reviews.



 


 

Guest Reviews

4.9/10
Excellent
Based on 30 reviews

Cleanliness

Fair

4.83/10

Comfort

Fair

4.63/10

Service Quality

Fair

4.73/10

Security

Fair

5.17/10

Location

Fair

5.07/10

Excellent9.2

Cool

by John on March 9, 2020

My stay was quite good. Nice hotel with good service.

Very Good7.6

Satisfactory

by Justina on November 28, 2019

Service was amazing, the staffs were nice and ready to help. Good and clean room.

Excellent8.8

Good

by Fagbemi on October 30, 2019

I had a very good stay.

Fair6.0

Review

by Sir Ace on March 20, 2019

They do not know about an excellent customer service and comfort.The house keeping and maintenance are in dire need of an overhaul. It either cockroaches, mosquitoes or AC issues. Despite several complaints nothing much was done, this is irritating. I however must compliment the food, especially Indian cuisine, not the complimentary breakfast though.

Fair6.0

Cockroach infested

by Anonymous on February 21, 2018

I stayed at the hotel but I am not pleased by the services rendered there.There were too many cockroaches there and as I a result, I may not stay there again. The hotel management needs to do a proper fumigation of the whole place for better services.

Excellent9.6

Great stay

by Anonymous on December 21, 2017

The hotel is nice and I had a great stay there. The environment was cool and welcoming. The customer services was on point. The room was very clean and comfortable. The bathroom was well cleaned by the house keepers. However, it would have been nice if the hotel management could have provided us with complimentary water even if there there was no complimentary breakfast. I had a great stay though.

Excellent10.0

Fantastic

by Bilkisu on November 26, 2015

My stay was great. I so much enjoyed this hotel. Its a very comfortable place for a holiday or a weekend. The hotel has a very nice structure. The staff were really welcoming and helpful, the rooms were very neat and spacious with good facilities and services. It is a very beautiful place. The location is perfect. I will definitely come back.

Fair5.6

Not nice

by Mudar saify on October 18, 2015

There was no towel available in the room. The services provided was really bad. The WiFi was also not working well. There needs to be service improvement and better facilities if you are paying so much. There should also be discount prices on room rates for people staying longer.

Fair5.6

Lovely services

by Felix on May 15, 2015

I love the services of this hotel but did not love the fact that they only provided blanket on the bed and there was no bed spread.

Poor2.0

overpriced

by Engr. charles on December 18, 2014

This Hotel has potentials. Good location, good buildings and facilities, great staff . BUT overpriced , double room rate Naira 22,895 per night, The room is very basic. In one of the rooms no towel provided, the beds have seen better days,the furnitures are ancient , the shower dribbles. Why keeping an empty fridge in the rooms ? It needs serious interior refurbishment, with modern decor, to complete in this class. You need to change the checking inn procedure , Too much of faffing and time wasting.

Excellent8.8

Manageable

by Onajite Umukoro on October 30, 2014

the hotel was ok, but the environment and customer service was just manageable, the management of the hotel should do something about it

Very Good8.0

Good Hotel

by Mr. Ibrahim Suleiman on October 29, 2014

It is a very nice hotel, The hotel is currently under renovation so the place is not really as tidy as expected, then also the hot water wasn't running

Very Good7.2

Smoking room

Anonymous on April 22, 2014

I stayed here for two nights last week. It was not my first experience there since I have checked into Cumberland hotel several times in the past. I find services there generally agreeable. However, I was not comfortable with the strong smell of cigarettes apparently left by the previous occupant of the room. I had "running nose" within 30 minutes of checking into the room. After opening the windows and using the fans for a while l was relieved. Are there non smoking rooms?

Very Good7.4

ups

Anonymous on February 27, 2014

The hotel was up to the standard but had little issue with the internet, but overall the hotel was okay.

Very Good8.0

Beautiful

Anonymous on January 22, 2014

The hotel is easily accessible and beautiful. Their rooms are very comfortable and spacious; service was up to the standard. I enjoyed my stay here.

Very Good8.2

Fine

Anonymous on December 4, 2013

My stay was fine. The hotel offered great services. The room was very comfortable and cosy. The hotel environment was very clean. It was a nice place to stay.

Excellent8.6

Nice Place

Anonymous on December 2, 2013

The hotel was a nice place to be and easily accessible. The cleanliness of the hotel was very impressive. The food was also very nice. Generally, my stay was okay.

Excellent9.0

Memorable Stay

Anonymous on November 26, 2013

I had a memorable stay here. The hotel is well maintained, secured and offers intercontinental dishes. The environment was clean with a friendly atmosphere. My stay was indeed a memorable one; the staffs were very accommodating and highly professional. Cumberland is indeed beautiful and easy to locate.

Fair5.6

Average

Anonymous on October 14, 2013

My stay went well, although a little noise from the surroundings. It was my choice though and I like the place.

Fair5.4

Meal

Anonymous on October 4, 2013

I managed to eat their meal because I had no option. Their menu is mainly continental dishes, which is not supposed to be. We are Nigerians they should try to promote our meal. The bed in the room is very small and also the security men are not efficient.

Poor0.0

Anonymous on September 18, 2013

I was welcomed well at the reception and given a comfortable room. Hotel environment was quite clean and secure. It was a lovely experience.

Poor0.0

Anonymous on August 28, 2013

Cumberland hotel is a comfortable place and I enjoyed my stay. The location is okay too. The only thing was that my stay was short.

Poor0.0

Anonymous on August 26, 2013

My stay was superb. The staff were very accommodating, helpful and give attention to details. The atmosphere was very friendly, the environment was clean and was located in a quiet place. They have a wide varieties of meal to choose from but they are mostly Indian dishes. All the facilities were functioning properly; my room was very comfortable and spacious. I would always stay there when next I am in Lagos.

Poor0.0

Anonymous on July 31, 2013

The Indian/Continental food here is really good. Also there is a SuperMarket below the hotel and a Saloon too. Will definitely suggest it to people coming here.

Poor0.0

Anonymous on July 26, 2013

My stay was very good and pleasant. I had a wonderful experience, everything went well.

Poor0.0

Anonymous on July 15, 2013

The hotel was very comfortable. The atmosphere was very friendly, environment clean.The room is spacious with a comfortable bed, flat screen television,DVD,and the rest room was clean and well arranged. The facilities were all functional. I really had a nice time.

Poor0.0

Anonymous on June 3, 2013

good indian hotel, good a/c rooms and 24 hours indian resturant heart of lagos city.

Poor0.0

Anonymous on May 14, 2013

It was very good,they treated me well and i like their room and services. When next i come to lagos i will stay there

Poor0.0

Anonymous on May 14, 2013

I had a nice stay; the rooms were renovated but the structure is yet to be renovated.Their food was very good and their staff were looking gorgeous. A very good hotel indeed

Poor0.0

Anonymous on April 16, 2013

As at the time I was at the hotel,Part of the building was undergoing renovation which made the whole environment sort of noisy.Services at the hotel is above average,The hotel environment and rooms are clean.moderately nice Hotel