Experience not worth the value
by Sheyi Rotimi on 27 May, 2025
First, I went to the reception, and they wanted to offer me a room that had just had plumbing work done. The plumber informed me that I could only check into the room if I agreed not to use the restroom for the next five hours. That was a laughable offer for a guest, so I turned it down. They then offered me another room, which I accepted. The first thing I noticed was an opening at the top of the door that allowed insects and mosquitoes to enter. Upon entering the room, I was greeted by a musty smell of neglect; it truly felt like a forgotten space. I asked them to get a spray for the room, but they used a toilet air freshener instead, which was quite amusing. I decided to leave the hotel for a few hours. When I returned, I noticed there were no wall sockets available except for the one behind the TV. The only accessible outlet was covered by the locker next to the bed, which one of the hotel attendants eventually uncovered. He brought me an extension cord, but almost all the outlets on it were not working. Fortunately, I could still power my phone. Then, the laundry attendant approached me, charging 3,500 naira to iron a suit and wash and iron a shirt, which I found outrageous. To make matters worse, I had to pay into his personal Opay account. Lastly, this hotel served a complimentary breakfast without any water—if you wanted water, you had to pay an additional 500 naira for it. This was the first time I felt humiliated over a complimentary breakfast. I'm glad I didn’t cause a scene in all of this. Overall, it felt like a shortlet that should have cost 18,000 naira. I have stayed in a 24,000 naira Airbnb, and the service there felt like it was worth 40,000 naira. This hotel can do better and should be held accountable.